TRAN MINH QUAN
Ho Chi Minh city
Summary
Expert in electronics and software engineering with six months of training at Bosch Vietnam, gaining substantial hands-on experience. Proficient in agile methodologies and equipped with strong technical skills. Currently employed as a software engineer, demonstrating adaptability and a commitment to continuous learning. Proven ability to excel in diverse roles driven by passion and dedication.
Overview
8
8
years of professional experience
Work History
Marketing Cloud Developer
CJ OliveNetworks Vina
01.2025 - Current
- Developed and maintained scalable, secure customer engagement workflows on Salesforce Marketing Cloud (MC)
- Developed personalized journeys, triggered messaging, and segmentation strategies to improve engagement and conversion
- Built and optimized data models, APIs, and integrations to ensure seamless connectivity between Marketing Cloud and external systems
- Implemented Agentforce-powered automation for streamlined campaign orchestration and enhanced operational efficiency
- Designed and integrated location-based (GPS) mobile marketing features to enable real-time, context-aware customer interactions
- Ensured data security, compliance, and performance optimization across all marketing automation processes
Senior Salesforce Developer
CMC Global Company Limited
Hồ Chí Minh
01.2024 - Current
- Led cross-functional team to deliver end-to-end solutions across Salesforce Marketing Cloud (MC/MCEA), Core Cloud, Agentforce, Einstein Bot, and Tableau, enhancing user engagement and data-driven decision-making.
- Developed custom Salesforce applications to enhance user experience and functionality.
- Implemented Salesforce integrations with third-party systems for streamlined processes.
- Collaborated with cross-functional teams to gather requirements and design solutions.
Salesforce Lead Developer
Gimasys
01.2023 - 01.2024
- I have been promoted to lead a team, managing three developers under me, focusing on Marketing and Salesforce Core.
- Project NHG – 01/2023 – 04/2023. In this project, I had to gather requirements from 13 universities within the NHG group. I built lead nurturing journeys and established household relationships for students who have the intention to study or are already studying at the universities. This involved sending emails and personalizing communication based on demographic data, segmented into corresponding attribution groups for each student group.
- Project SNP – 05/2023 – 07/2023. In this project, I was involved in consulting with and gathering requirements from customers for Pardot implementations targeting B2B clients. I also built Engagement Studios as part of the project.
- Project Indo-Trans Logistics – 07/2023 – Present. In this project, I gathered requirements and provided solutions for the entire process, from lead to account conversion, and through the quoting process using CPQ. I am currently building a site using AngularJS for the Product Team to generate quotes for Sales. I will then create templates for quoting. Additionally, I am analyzing field mapping, data retrieval, and integration key points among ESB systems. Finally, I create sales target reports.
- Project Bin Corporation – 09/2023 – Present. In this project, I was involved in consulting with and gathering requirements from customers for Pardot implementations targeting B2B clients. Next year, there are plans to further implement B2C integration by integrating Marketing Cloud with their travelner platforms.
Salesforce Developer
Gimasys
08.2020 - 12.2022
- Project Adtima – 08/2020 – 10/2020. I have been tasked with handling API related issues using Postman and documenting API field mapping between two external systems and Salesforce's standard CRUD APIs under the supervision of a Business Analyst – BA. Additionally, you have been asked to design a research page for Accounts using an Aura Component.
- Project Vietravel Airlines – 09/2020 – 03/2021. I have been assigned to work on the case handling process for Sales Service. I have built an Entitlement Process to manage the duration time from the moment an agent receives a support case until it is closed. I have also configured Omni-Channel to enable the creation of a Facebook messaging channel. As part of integration responsibilities, I`m in charge of connecting to a SOAP API with Radixx, where you have determined the data volume that needs to be processed and have set up batch processing for ticket searches for each customer. Additionally, you have created validation rules related to external keys to check for duplicate accounts.
- Project Epus, Tâm Anh Hospital and CRV – 04/2021 – 09/2021. In these two projects, my primary focus is on Service Cloud, with less emphasis on Marketing Cloud. I've been assigned to work on API integration for sending SMS, connecting to an SMS gateway, and building activity actions for point-based email sends. I have also created a survey entirely using flows, which I view as a complex matrix with various cases. On the Marketing Cloud side, I have connected it with Sales Cloud to retrieve lead information, run journeys through automation, and configure business unit permissions.
- Project Zalo – 10/2021 – 5/2022. Here, I have been tasked with developing the Zalo chat feature and packaging it to offer to customers. Since this project didn't have a mentor, I took the initiative to research Salesforce's Streaming API and Zalo's provided APIs. I successfully built a chat channel using an Aura component and created hooks to listen to events returned by the Zalo app. This achievement led to my recognition as the Outstanding Employee of 2022.
- Project Asia Dragon and VAS – 05/2022 – 10/2022. I was also tasked with researching Pardot and the B2B processes of various enterprise customers. In this project, my responsibilities included providing solution consulting to customers and addressing customer issues. I integrated Pardot with Marketing Cloud for both B2B and B2E clients.
- Project Gimasys Marketing – 10/2022 – 12/2022. I have been assigned an internal project to develop email sending processes for the company using Pardot.
- This company in vietnam.
Salesforce Developer
Sharing-innovations Viet Nam
04.2018 - 08.2020
- I worked as a salesforce developer, focus on those technologies: Salesforce Experience – LC, LWC, Permission Set, Profile, Validation Rule, Formula, Process Builder) - Project Olympic2020.
- Salesforce Site – VF page empty to be used AngularJS, Remote Object, Trigger, Best Practice, Asynchronous Process, Rest Api, Big Object) – Project Jica.
- PaaS Salesforce Heroku Connect, Heroku Postgre, External Object, Salesforce Connect) - Office Tool and Aisandenki.
- Checkmarx software security platform for salesforce.
- Integrate tool OPROAT japan for creating PDF Page.
- This company outsourcing. The Leader provides innovative business solutions for Field Service, Human Capital Management, and Finance.
Front-end Developer
Kaizen IT Solution
11.2017 - 03.2018
- I've learned ReactJs, NoSQL MongoDB, Postgre, JWT.
- I've designed the web, it is the manager menu.
- How about test for user interface.
- That company is a startup with my friends, Where make challenge for me.
Education
Software Engineering -
Ton Duc Thang University
APTECH COMPUTER EDUCATION -
Skills
- Salesforce Development
- Marketing Automation
- API
- Rest API
- AngularJS
- Front-end
- Nodejs
- JWT
- MongoDB
- Cloud Services
- Gmail/Outlook/Zoho
- Salesforce Development
Languages
English, Advanced
Timeline
Marketing Cloud Developer
CJ OliveNetworks Vina
01.2025 - Current
Senior Salesforce Developer
CMC Global Company Limited
01.2024 - Current
Salesforce Lead Developer
Gimasys
01.2023 - 01.2024
Salesforce Developer
Gimasys
08.2020 - 12.2022
Salesforce Developer
Sharing-innovations Viet Nam
04.2018 - 08.2020
Front-end Developer
Kaizen IT Solution
11.2017 - 03.2018
Software Engineering -
Ton Duc Thang University