Tracy Tan
Associate Director, Resource Management Office
Summary
To work in an established corporate environment that allows both professional and personal development coupled with great job satisfaction.
Hardworking Associate Director knowledgeable about business practices in the Technology and Consulting industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
Associate Director, Resource Management Lead
Temus Pte Ltd
4 2022 - Current
- Lead Singapore, Malaysia, Vietnam, Philippines & India team of 500+ resources
- Forecast and address skills shortages, excess capacity
- Understand the talent supply landscape of the resource pool and underlying implications for the workforce and pyramid mix
- Understand short term and long-term business expansion plans and build them into the supply plans for the resource pools – this includes outputs of Capacity Planning, Talent Planning, and/or Skills Planning
- Own all metrics related to people productivity and utilization including current and forecast chargeability
- Serve as an escalation point for staffing issues
- Ensure accuracy of data captured in scheduling tools
- Manage performance management of team members
- Deploy available resources to projects in accordance with their skillsets, previous experience, and availability
- Monitor day-to-day project activities and corresponding resourcing
- Monitor and manage resource workload, utilization, and overtime hours
- Overcome resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing
- Provide project managers with support when it comes to resource management issues or improving resource management processes
- Know all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly
- Collaborating with the HR department regarding staff training, forecasting of new hires and offboarding of resources
- Documenting processes (e.g
- Weekly utilization report, etc.)
- Participate in board meeting preparation
- SME for Resource Management Tool Implementation
- Led teams of up to 6 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Talent Planning & Ops Manager, SEA Technology Lead
Accenture Pte Ltd
09.2020 - 04.2022
- Leading the SEA (Singapore, Malaysia, Indonesia & Thailand) Technology team, consisting of around 4,000 resources across SEA
- Forecasting Resource Pool Supply/Demand and Detailing Fulfillment Plans
- Anticipate and address skills shortages, excess capacity and demand imbalances before there is a negative impact to business
- Understand the talent supply landscape of the resource pool and underlying implications for the workforce and pyramid mix
- Understand short term and long-term business expansion plans and build them into the supply plans for the resource pools – this includes outputs of Capacity Planning, Talent Planning, and/or Skills Planning
- Collaborate with the forecast lead and fulfilment channels to provide talent supply solutions meeting current and future demand
- Create a Resource Pool supply/demand plan / fulfillment plan to meet business needs in collaboration with Forecasters, Fulfillment Channel contacts, Talent Fulfillment Specialists and Talent Supply Chain Leadership
- Use the Resource Pool Supply/Demand Workbench to support the above activities and ensure that it represents latest outlook i.e
- The near-term supply/demand outlook
- Work closely with the Resource Pool's Business Leader(s) in the creation of the forecasts/plans and to gain final approval
- Manage Resource Pool & Related Scheduling Functions
- Have overall accountability for demand fulfillment for all the roles assigned to their resource pool
- Increase skills specialization of our people through repeat assignments and targeted training to meet demands of our business
- Own all metrics related to people productivity and utilization including current and forecast chargeability
- Supervise Talent Fulfillment Specialists for their resource pools - providing guidance and direction to schedulers on day-to-day demand management and the sourcing channel to be used
- Serve as an escalation point for staffing issues
- Ensure accuracy of data captured in scheduling tools
- Manage performance management of team members
- Responsible for the career development of team members (training, supervision, evaluation)
- In addition to the above mentioned responsibilities – Talent Supply Demand Practitioners aligned to the CoE will work to define standard processes, best practices, tools, training, and technology requirements to better enable the activities outlined above
Resource Manager, Singapore
EPAM Systems Pte Ltd
04.2019 - 08.2020
- Play both the Resource Manager and People Manager roles for group of 80+ resources and growing team spread across multiple clients/accounts, mainly in the banking industry
- Collaborate with Talent Acquisition to hire right people at the right time
- Plan and assist employees in professional growth and career development
- Ensure a necessary and sufficient level of employees’ professional motivation
- Represent and protect employees’ interests on various levels within the company (corporate, unit, project)
- Make decisions regarding employees’ salary changes and obtain required approval from senior management
- Organize information exchange between employees and units
- Support and promote the corporate culture within the unit, promote the corporate image for employees and external candidates
- Create and optimize necessary working conditions for employees
- Support delivery teams with participation in project coordination and supervision
- Engage client on Account Management matters
- Work with client on new opportunities
- Monitor the employees' work on the projects through communication with Delivery/Project Managers and Account Managers
- Provide effective project staffing upon request of Delivery/Project Managers and Account Managers
- Plan and optimize employees’ replacement process (succession planning, rotation, relocation)
- Contribute in organizational development
- Support interactions between the unit and other units, shared services within the company
- Build an effective organizational and managerial structure in the unit
- Gather, maintain and expand technological and managerial expertise within the unit
- Optimize and maintain the bench structure to support unit development for seeking new projects, etc
- Develop and realize long-term plan for development of the unit according to the corporate/business group/country strategy
- Support the Company growth
- Support technology management on the corporate level
- Represent the interests of the company and ensure maximum support of the company's decisions (including implementation of new practices) by the unit members
- Engage employees in internal projects for the company's growth or development of new business/technology directions
Resource Management / HR Business Partner - AMEA & ANZ, Strategy & Operations Team
DXC Technology
04.2017 - 12.2017
- Company Overview: new company formed through merger of HPE & CSC
- Manage and oversee a team of 1000 employees across ASEAN, MIDDLE EAST & AFRICA (AMEA) across offering
- Collaborate with Finance and Stakeholders to build fiscal year budget, ensuring headcounts within labour pyramid and budget
- Manage and track all TALEO hiring requisitions including creation, follow ups on approvals, interlock with hiring managers/recruiters/external agencies on fulfillment of positions
- Lead weekly hiring cadence, driving closure of open positions and reviewing staffing agencies fulfillment KPI
- Appointed as the Go-To TALEO Subject Matter Expert due to extensive knowledge of the tool
- Collaborate with Global team on headcount forecast and flash, ensuring hiring within guardrails
- Collaborate with Global team to develop capacity management tool, customized for regional needs
- Enable and manage the regional headcount flash
- Review and track training records for the team
- Provide coaching and mentoring for new hires
- Review onboarding process and training for new hires
- Educate the team on creation of Bonus Plan for Selling (BPS) request for Quarterly Sales Incentive Pool allocation, ensuring all won deals are associated with a BPS, in preparation for the quarterly SIP
- Manage and administer Quarterly Sales Incentive Plan (SIP) pool, interlock with Global/Regional stakeholders on the distribution and allocation of bonus to the employees, including payout discrepancies
- Interlock with stakeholders to set quarterly and yearly goals for the team
- Provide guidance to stakeholders on Workday usage
- Perform delegate role for stakeholders during their leave on Workday and HR related issues
- Create and maintain photo organization chart
- Provide HR support/advice to stakeholders, including new hires/transfers cases requiring relocation and visa application
- Ensure employees are correctly aligned to correct cost centers as per budget, work with People Manager to amend as necessary
- New company formed through merger of HPE & CSC
APJ Resource Management/HR Business Partner, Solutioning & Sales Support (S&SS)
Hewlett Packard Enterprise (HPE) Singapore Pte Ltd
11.2015 - 03.2017
- Company Overview: Change in Legal Entity
- Change in Legal Entity
APJ Resource Management/HR Business Partner, Solutioning & Sales Support (S&SS)
Hewlett Packard (HP) Singapore Pte Ltd
08.2010 - 10.2015
Manager, Recruitment
International Application Solutions Pte Ltd
03.2010 - 07.2010
- Company Overview: An IBM Company
- An IBM Company
Lead, ASEAN Variable Resource Management
IBM Singapore Pte Ltd
07.2007 - 03.2010
ASEAN Subcontractor Resource Manager (Secondment to IBM Global Biz)
OPUS IT Services Pte Ltd
10.2006 - 07.2007
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Resource & Development Manager for Mindef Project
OPUS IT Services Pte Ltd
03.2006 - 09.2006
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Resource & Development Manager for following accounts
OPUS IT Services Pte Ltd
05.2005 - 03.2006
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Account Executive (Inside Sales)
OPUS IT Services Pte Ltd
05.2001 - 04.2005
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Service Center Operations Supervisor
OPUS IT Services Pte Ltd
05.2000 - 05.2001
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Helpdesk Team Leader – Motorola Account
OPUS IT Services Pte Ltd
05.1999 - 05.2000
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Helpdesk Assistant Team Leader – SIA Account
OPUS IT Services Pte Ltd
03.1998 - 04.1999
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Helpdesk Agent (Generic Team)
OPUS IT Services Pte Ltd
07.1997 - 02.1998
- Company Overview: An IBM Subsidiary
- An IBM Subsidiary
Education
Diploma - Computer Studies
Ngee Ann Polytechnic
Singapore 01.1995 - 01.1997
Some College (No Degree) - Science Stream
Jurong Institute
Singapore 01.1991 - 01.1993
GCE ‘O’ Level - Commerce Stream
St. Anthony’s Convent Secondary
Singapore 01.1987 - 01.1990
Skills
Team collaboration and leadership
Accomplishments
- EPAM Systems Pte Ltd, 2020, Awarded the CEO Impact Award for People Developer Category for 2019 (1st and only case for Singapore in the 4 years since this was run)
- EPAM Systems Pte Ltd, 2019, Early completion of probation period (3 months instead of 6 months)
- EPAM Systems Pte Ltd, 2019, Individual Recognition from 1 client (Jun 2019)
- EPAM Systems Pte Ltd, 2019, Individual Recognition from Billing and Compliance Team (Jun 2019)
- EPAM Systems Pte Ltd, 2019, Team Recognition from Project Management Team (May 2019)
- Hewlett Packard Enterprise (HPE) Singapore Pte Ltd, 2016, Peer-to-Peer FY16 program for Bias for Action (HPE) – 1 recommendation
- Hewlett Packard Enterprise (HPE) Singapore Pte Ltd, 2016, Manager-to-Employee FY16 program for Bias for Action (HPE) – 1 recommendation
- Hewlett Packard (HP) Singapore Pte Ltd, 2015, Living Our Values FY15 (HP) – 3 recommendations
- Hewlett Packard (HP) Singapore Pte Ltd, 2014, Making a Difference FY14 (HP) – 4 recommendations
- Hewlett Packard (HP) Singapore Pte Ltd, 2014, Living Our Values FY14 (HP) – 1 recommendation
- Hewlett Packard (HP) Singapore Pte Ltd, 2013, Living Our Values FY13 (HP) – 3 recommendations
- Hewlett Packard (HP) Singapore Pte Ltd, 2013, Making a Difference FY13 (HP) – 4 recommendations
- IBM Singapore Pte Ltd, 2008, IBM Bravo Award – Individual Award
- OPUS IT Services Pte Ltd (An IBM Subsidiary), 2007, OPUS Service Excellence Award – Individual Award
- OPUS IT Services Pte Ltd (An IBM Subsidiary), 2004, OPUS IT Star Awards – Individual Award
- OPUS IT Services Pte Ltd (An IBM Subsidiary), 2003, OPUS IT Star Awards – Individual Award
- OPUS IT Services Pte Ltd (An IBM Subsidiary), 1999, OPUS Service Excellence Award – Team Award
Languageswritten
- English
- Chinese
Personal Information
- Age: 49
- Gender: Female
- Nationality: Singaporean
Timeline
Talent Planning & Ops Manager, SEA Technology Lead
Accenture Pte Ltd
09.2020 - 04.2022
Resource Manager, Singapore
EPAM Systems Pte Ltd
04.2019 - 08.2020
Resource Management / HR Business Partner - AMEA & ANZ, Strategy & Operations Team
DXC Technology
04.2017 - 12.2017
APJ Resource Management/HR Business Partner, Solutioning & Sales Support (S&SS)
Hewlett Packard Enterprise (HPE) Singapore Pte Ltd
11.2015 - 03.2017
APJ Resource Management/HR Business Partner, Solutioning & Sales Support (S&SS)
Hewlett Packard (HP) Singapore Pte Ltd
08.2010 - 10.2015
Manager, Recruitment
International Application Solutions Pte Ltd
03.2010 - 07.2010
Lead, ASEAN Variable Resource Management
IBM Singapore Pte Ltd
07.2007 - 03.2010
ASEAN Subcontractor Resource Manager (Secondment to IBM Global Biz)
OPUS IT Services Pte Ltd
10.2006 - 07.2007
Resource & Development Manager for Mindef Project
OPUS IT Services Pte Ltd
03.2006 - 09.2006
Resource & Development Manager for following accounts
OPUS IT Services Pte Ltd
05.2005 - 03.2006
Account Executive (Inside Sales)
OPUS IT Services Pte Ltd
05.2001 - 04.2005
Service Center Operations Supervisor
OPUS IT Services Pte Ltd
05.2000 - 05.2001
Helpdesk Team Leader – Motorola Account
OPUS IT Services Pte Ltd
05.1999 - 05.2000
Helpdesk Assistant Team Leader – SIA Account
OPUS IT Services Pte Ltd
03.1998 - 04.1999
Helpdesk Agent (Generic Team)
OPUS IT Services Pte Ltd
07.1997 - 02.1998
Diploma - Computer Studies
Ngee Ann Polytechnic
01.1995 - 01.1997
Some College (No Degree) - Science Stream
Jurong Institute
01.1991 - 01.1993
GCE ‘O’ Level - Commerce Stream
St. Anthony’s Convent Secondary
01.1987 - 01.1990
Associate Director, Resource Management Lead
Temus Pte Ltd
4 2022 - Current
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