Hi, I’m
TRACY MABEL DELA CERNA
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- VISA STATUS - Visit Visa Pass
- Can join immediately
Overview
6
years of professional experience
Work History
RSINALDO Travel And Tours
Travel Consultant
06.2018 - 10.2020
Job overview
- Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled, and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
AVIA PRIMA TOURISM LLC
Senior Travel Consultant
10.2014 - 10.2016
Job overview
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars, and special events such as tours and excursions.
- Provided useful travel materials such as guides, maps, and event programs.
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
GREEN VILLAGE TOURISM
Reservations Manager
09.2013 - 08.2014
Job overview
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
ALHAFIDTH TOURISM
Receptionist
06.2012 - 05.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
LOURDES COLLEGECAGAYAN DE ORO CITY, PHILIPPINES
Bachelor of Science from Tourism
03.2010
Skills
- Reservations Booking
- Travel Planning
- Client Records
- Hotel Accommodations
- Travel Assistance
- Hotel Booking
- Operational Efficiency
- Travel Reservations
- Exceptional Customer Service
- Administrative support
- Customer and client relations
- Office administration
- Customer/Client relations
Languages
English
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Consultant
RSINALDO Travel And Tours
06.2018 - 10.2020
Senior Travel Consultant
AVIA PRIMA TOURISM LLC
10.2014 - 10.2016
Reservations Manager
GREEN VILLAGE TOURISM
09.2013 - 08.2014
Receptionist
ALHAFIDTH TOURISM
06.2012 - 05.2013
LOURDES COLLEGE
Bachelor of Science from Tourism
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