Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Zhu

Summary

Driven Sales Manager with a proven track record at LUMENS GROUP, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Expert in sales presentations and client relationship management, achieving significant revenue growth.

Overview

9
9
years of professional experience

Work History

Sales Manager

LUMENS GROUP
02.2019 - 07.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Sales Associate

Pure Gold.sg
Singapore
06.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Account Executive - Payables and Receivables

Hewlett Packard Enterprise
Dalian, China
03.2017 - 06.2018
  • Streamlined payables processes by implementing efficient systems and software tools(SAP)
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.

BPO

Pactera APAC
Dalian, China
07.2015 - 03.2017

Education

Bachelor Of Arts - English (Business English)

Dalian Polytechnic University
Dalian, China
07.2015

Skills

  • Relationship Building
  • Goals and performance
  • Sales Presentations
  • Client Relationship Management
  • Sales strategy development
  • Sales Planning

Timeline

Sales Manager

LUMENS GROUP
02.2019 - 07.2024

Sales Associate

Pure Gold.sg
06.2018 - 01.2019

Account Executive - Payables and Receivables

Hewlett Packard Enterprise
03.2017 - 06.2018

BPO

Pactera APAC
07.2015 - 03.2017

Bachelor Of Arts - English (Business English)

Dalian Polytechnic University
Tracy Zhu