Tracy Yu

• Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
• Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
• Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
• Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
• Achieved high customer retention rates through consistent follow-up and proactive communication.
• Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Arranged transportation and documented details of discharge transition plans.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Directed import/export compliance efforts by staying current on regulatory changes affecting global trade and ensuring adherence to applicable laws.

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• Streamlined logistics operations by implementing efficient inventory management systems and optimizing shipping processes.
• Reduced transportation costs for the company by negotiating favorable contracts with carriers and achieving economies of scale.
• Led cross-functional teams to successfully complete complex logistics projects within tight deadlines, ensuring customer satisfaction.
• Oversaw warehousing operations, maintaining optimal storage conditions while minimizing waste and maximizing space utilization.

• Performed data entry and completed proper paperwork.
• Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
• Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
• Managed all related documentation and records for department.
• Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
• Investigated and resolved variances in inventory counts on monthly basis.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.