Tracy Wong

Report directly to Clinic Director

Role & Responsibilities:

• Provide administrative support to the allied health and Pilates staff, including scheduling and confirming appointments, answering phone calls, and managing patient records.
• Process and maintain patient and client information and handle billing inquiries.
• Close daily accounts and bills.
• When in the clinic, manage the front desk and waiting area, greeting patients and visitors and ensuring a professional and welcoming atmosphere.
• Coordinate and manage clinic schedules, including booking appointments and scheduling patient follow-ups.
• Coordinate with other healthcare providers and vendors to ensure smooth and efficient clinic operations
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Report directly to the Business Manager-Security Department(F5)

Role & Responsibilities:

• Service current accounts for all F5 renewal sales
• Responsible for the entire renewal sales cycle, to ensure the required assets list is in place process through closure
• Prepare quotations upon customers’ requests and follow up with the renewal quotation from the vendor (90 days in advance)
• Give prompt replies to resellers’ inquiries
• To work closely with the direct Vendor on all renewal quotes, and provide the renewal status update, such as information from the business partners and pipeline updates.
• Worked with various departments such as logistics, operations, and finance to ensure smooth execution of the supply chain process and efficiently execute the purchase orders to the vendor.
• Coordinating other sales professionals, and involving channel partners in fulfilling customers’ software needs
• Handling ambiguous, non-routine problems and making appropriate decisions usually confined to renewal services
• Proactively managing key partner relationships to strengthen overall solution capabilities and drive greater client value
• Collaborate with coordinate Partners on sales opportunities
• Carry and achieve quarterly and yearly sales targets
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Contributed additional revenue to sales plans through resale opportunities.

Transfer from Edvance Technology to Green Radar new business entity

Report directly to the Sales Director

Role & Responsibilities:

• Streamlined business processes by analyzing current procedures and implementing necessary improvements.
• Supporting Singapore & Hong Kong sales team as followed:
• Assist in Partner Deal Registration: Approval/ Reject the deal registration and update in the systems
• Prepare new business quotations by using CRM NetSuite for the Sales managers.
• Track and prepare renewal quotations (90 days advance) to the Sales Managers to follow up
• Give prompt replies to resellers’ inquiries
• Work with the Operations team, Finance department to execute the process of purchase orders efficiently.
• Update and record of sales orders with details information (Manual)
• Generate certificate of license after the completion of the sales order process
• Managed various ad hoc administrative and office support tasks to ensure smooth daily operations.

Reporting directly to the Chief Strategy Officer & Executive Director

Role & Responsibilities:

• Service current accounts and develop new SME customers
• Responsible for the entire sales cycle, to leading, planning, and driving the sales process through closure
• Worked with the internal team – Operation, logistics and finance departments to ensure smooth execution of the supply chain process and execute the process of purchase orders efficiently.
• Prepare quotations by using CRM NetSuite upon customers’ requests
• Give prompt replies to resellers’ inquiries
• Worked closely with the Vendor on the shipment & delivery process to ensure customers receive the goods on time
• Worked closely with the vendor on the CATO Networks requirement order systems processing. Ensure the orders is being logged in smoothly
• Keep track of the stock inventory
• Handling ambiguous, non-routine problems and making appropriate decisions usually confined to technical matters or services

Report directly to the Sales Director-Storage Department (NetApp)

• Jan 2016 to Jan 2018 - Account Manager
• Sept 2008 to Dec 2015 – Inside Sales Specialist (Rep)

Role & Responsibilities:

• Service current accounts for all sales lead from NetApp (Fulfillment orders)
• Responsible for the entire sales cycle, to leading, planning, and driving the sales process through closure
• To work with Pre-sales Engineers and direct Vendors on the go-to-market program
• Worked with the logistics and finance departments to ensure smooth execution of the supply chain process.
• Work with the Operations team, Finance department to execute the process of purchase orders efficiently.
• Prepare quotations by using Configuration Tools (SalesForce/ NetApp QuoteEdge Tools) upon customers’ requests
• Give prompt replies to resellers’ inquiries
• Worked closely with the Vendor on the shipment & delivery process to ensure customers receive the goods on time
• Build and configure the BOM in NetApp Configuration for order systems processing. Ensure the orders is being logged in smoothly
• Coordinating other sales professionals, involving channel partners in fulfilling customer’s hardware/software needs
• Handling ambiguous, non-routine problems and making appropriate decisions usually confined to technical matters or services
• Proactively managing key partner relationships to strengthen overall solution capabilities and drive greater client value
• Pursue new business through cold calls/call-outs within NetApp Hardware/Software application
• Follow up on lead generation and qualification
• Collaborate with coordinate Partners on sales opportunities
• Carry and achieve quarterly and yearly sales targets

JOS Distribution

Report directly to the Senior Sales Manager

Role & Responsibilities:

• Service current accounts and develop new SME customers
• Telemarketing: Do cold calls to new accounts for the business opportunity.
• Responsible for the entire sales cycle, to leading, planning, and driving the sales process through closure
• To work with Product Managers and Multinational Vendors on the go-to-market program
• Worked with the logistics and finance departments to ensure smooth execution of the supply chain process.
• Sales order entry
• Work with the Operations team, Finance department to execute the process of purchase orders efficiently.
• Prepare quotations upon customers’ requests
• Give prompt replies to resellers’ inquiries
• Worked closely with Vendor on the shipment & delivery process- Ensure customers receive the goods on time

Reporting directly to the Business Unit Manager-Storage Department (EMC/Checkpoint)

Role & Responsibilities:

• Worked with the logistics and finance departments to ensure smooth execution of the supply chain process.
• Telemarketing: Qualify name list and generate leads out of it; make a quick sales or marketing pitch of our products and services over the phone; fix appointments for a presentation by the Outdoor Sales.
• Sales order entry
• Work with the Operations team, Finance department to execute the process of purchase orders efficiently.
• Service existing reseller accounts.
• Prepare quotations upon customers’ requests
• Give prompt replies to resellers’ inquiries
• Worked closely with the Vendor on the shipment & delivery process to ensure customers receive the goods on time
• Prepare basic configuration (CXP-Channel Express) for the sales manager.
• Worked closely with the vendor on the CXP-Channel Express order processing. Ensure the orders is being logged in smoothly

Report directly to the Sales Manager/ Managing Director-Networking Department (CISCO SYSTEMS)

Role & Responsibilities:

• In addition to the role & responsibilities of a Customer Service Representative
• Assumed the role of the Business Manager, Channels after her departure.
• Develop new SMB accounts and maintain existing customers on their network.
• Provide network solutions to resellers and end-user.
• Responsible for contributing to the Total Sales Revenue for the Small Market Business (SMB) team, planning and orchestrating various forms of sales activities to achieve the company’s objectives.
• Upsell in-house maintenance contracts and professional services.
• Develop new channel partners for various lines of products that mainly include Cisco Systems, Netscreen, Nortel, Alcatel OmniPCX Office, Packeteer, etc.
• Highly involved in the quarterly marketing promotions for Cisco Systems.
• Worked closely with Cisco Systems’ sales team to assist resellers and system integrators in meeting their project schedule and budget.
• Assist the Plan & coordinate the company’s marketing events as well as joint promotions with the external marketing firm to provide more avenues for Account Managers to generate sales.
• Ability to solve channel issues.