Tracy Nguyen
Singapore
Summary
IT Project Manager and Business Analyst with 6+ years of end-to-end delivery experience across complex, multi-vendor enterprise environments. Proven track record leading cross-functional teams through full project lifecycles, from requirements gathering and solution design through build, test, and go-live. Delivered measurable outcomes for enterprise clients across Singapore and Hong Kong in CRM, ECOM, POS, SAP, and payment gateway integrations.
Overview
8
8
years of professional experience
Work History
Project Manager
Ascentis Private Limited
Singapore
05.2022 - Current
- Led end-to-end IT project delivery across concurrent programmes, managing developer teams, engaging external vendors, gathering requirements, and reporting to regional stakeholders. Accountable for scope, schedule, budget, and profitability across CRM, ECOM, payment gateway, SAP, and data migration engagements.
- Managed developer and QC teams across the full SDLC, building project plans, assigning workstreams, reviewing deliverables, and ensuring on-time, on-budget delivery.
- Tracked milestones, deliverables, and dependencies across concurrent workstreams — flagged risks early and adjusted plans to ensure project alignment.
- Coordinated cross-functional teams and external vendors, maintaining communication with local management and regional IT stakeholders.
- Gathered and documented business requirements — defined scope, conducted gap analysis, and translated needs into actionable functional specifications.
- Maintained comprehensive documentation: BRD/FRD, RAID logs, status reports, and meeting minutes to support project transparency and stakeholder engagement.
- Managed AWS cloud deployments; coordinated infrastructure provisioning with technical teams
- Performed cost-benefit analysis to evaluate solution options, vendor proposals, and delivery approaches for management decision-making.
Business Analyst
Kyanon Digital
Vietnam
07.2020 - 05.2022
- Gathered business requirements, conducted gap analysis, and translated business needs into functional specifications for development teams.
- Conducted cost-benefit analysis and feasibility assessments, recommending solutions that met business needs and delivery constraints.
- Planned and coordinated IT projects end-to-end — developing schedules, tracking milestones, and maintaining project documentation.
- Coordinated cross-functional teams and vendors; prepared status reports, RAID logs, and governance documentation.
CEO Assistant — Project & Operations
THE NEW GYM
Vietnam
04.2018 - 05.2020
- Planned and managed cross-functional projects, tracking milestones and coordinating teams to ensure alignment and timely reporting to executive management.
- Maintained risk logs and escalated critical issues to senior management, ensuring sustained delivery momentum throughout project lifecycle.
- Engaged SaaS vendor to define project scope and manage deliverables, facilitating successful go-live and ongoing post-production support.
Education
Bachelor's Degree - Business Administration & Management
Industrial University of Ho Chi Minh City
01-2015
Skills
- Project Planning
- Risk Management
- Change management
- Agile/ Scrum
- PM Tools (Jira, Confluence)
- Deliverable Tracking
- Vendor Management
- Data migration
- Stakeholder management
- AWS cloud deployment
- SDLC management
- Analysis (Figma, Miro, Visio)
- Documentation (BRD/FRD)
linkedin.com/in/vytrangnguyen
Timeline
Project Manager
Ascentis Private Limited
05.2022 - Current
Business Analyst
Kyanon Digital
07.2020 - 05.2022
CEO Assistant — Project & Operations
THE NEW GYM
04.2018 - 05.2020
Bachelor's Degree - Business Administration & Management
Industrial University of Ho Chi Minh City