Tonya Wong
TONYA WONG
Summary
Known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure
Adept at meeting with prospective clients and providing details on rental terms and conditions. Skilled at conducting thorough background checks and preparing lease agreements
A CEA Licensed real estate practitioner since 2008 with knowledge in real estate compliance and contracts
A multi-tasker who can run a team well. Work experience include facility management in a telecommunications and education industries, familiar with contracts, standards and safety and possess experience working with government regulators. To date, am holding 5 years of M&E facilities management experience, with added knowledge in personal data protection, fire safety and fundamentals of risk assessment (Biz Safe Level 2)
Familiair with Tenant and Vendor management, Contract management & Leasing and sales. Possess a drive and passion, results driven to ensure client satisfaction. Tasks-oriented with a view to complete within time frame to meet KPI. Proficient in Microsoft Word, Excel, Powerpoint.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Facilities Manager
Chemicrete Enterprises Pte Ltd
02.2016 - Current
- Created management reports outlining important facility statistics.
- Controlled expenses to meet budget requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Directed tenant improvements to meet contractual demands and update building areas.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Responded to building emergencies and managed repairs.
- Interviewed, hired and trained qualified maintenance employees.
- Supervised staff of 20 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
Real Estate Agent
OrangeTee.com Pte Ltd
08.2008 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Liaised between buyers and sellers to provide positive experiences for both parties
- Negotiated, facilitated and managed real estate transactions
Asset Manager
One Marina Property Services Pte Ltd
01.2015 - 03.2015
- Maintaining progress schedule for A&A projects for properties to be ready for open house
- Meet bid targets for leasing for client with 100% closing
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established key relationships with potential leasers and renters.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collected, completed and processed lease applications.
- Managed daily and weekly marketing and leasing plans.
Education
Specialist Diploma - Facilities & Energy Management
Building Authority of Singapore
Singapore2022
Bachelor of Laws (LLB) - Law
University of London (Ext)
United Kingdom1994
Common Examination For Salesperson(CES) - Real Estate
Singapore Accredited Estate Agencies Limited
Common Examination For Salesperson (CES) - Real Estate
Singapore Insurance Institute
Certificate of Attainment – Develop a Risk Management Implementation Plan Certificate of Proficiency – Practitioner Certificate in Personal Data Protection (Singapore) Certificate of Attainment – Facilitate Compliance with Legislative and Regulatory Requirements Cert of Attainment – Fundamentals of Personal Data Protection Certified Fire Safety Manager Certificate of Attendance – RECC Facilities Management Certificate of Accomplishment - 3 Day -
Work Skills Future
Fire Safety Manager Course
SCDF-ITE
2019
Skills
- Service contracts management
- Planning and scheduling
- Tenant and Owner Liaising
- Monthly Fee and Payment Collection
- Sale and Rental Recordkeeping
- Tenant Eligibility Determination
- Property Showing
Accomplishments
- Achieved updated progress claims by completing 12 months of backlog of progress monthly payments with accuracy and efficiency.
- Supervised team of 20 staff members.
- Documented and resolved defects which led to 100% KPI /targets.
- Achieved monthly fees to current status by completing 6 months of backlog of monthly reports with accuracy and efficiency.
Certification
- Certified Fire Safety Manager,
- Certified DPO
- Biz Safe Level 2
- CEA licence
- Certificate of General Insurance
Languages
English
Bilingual or Proficient (C2)
Mandarin
Elementary (A2)
Malay
Elementary (A2)
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