Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Andrew Pantal

Clayton

Summary

Dedicated IT Operations Specialist with a Bachelor's degree in Information Technology and over 10 years of experience in overseeing IT operations, Data center management, and ensuring the availability and health of servers, networks, and applications. Seeking opportunities in the financial industry or IT sector.

Overview

12
12
years of professional experience

Work History

IT Operations Professional

CIMB Bank. Thru, Opus IT Services
08.2017 - 04.2024
  • Managed IT operations, including data center access and security systems.
  • Ensured availability and health monitoring of servers, networks, and applications.
  • Managed daily batch runs using AS400 and Control M.
  • Proficient in incident management, ticketing, and escalation procedures.
  • Acted as a Change Implementer for seamless IT transitions.
  • Participated in disaster recovery exercises for emergency preparedness.
  • Supervised hardware installation to minimize disruptions.
  • Collaborated with vendors to resolve advanced technical issues.
  • Reduced troubleshooting time through comprehensive documentation.
  • Managed user accounts and permissions.
  • Ensured data security as custodian of privileged access management.
  • Handled and monitored backup media.
  • Provided efficient end-user computing support.
  • Mentored junior team members for continuous professional growth.

Configuration Management Specialist

Amdatex Services
01.2017 - 06.2017
  • Administered servers for optimal performance and security.
  • Managed server configurations, updates, and maintenance tasks.
  • Coordinated release activities and documented change requests.
  • Oversaw Outsystems platform administration and user access management.
  • Provided support and guidance for developers and users.
  • Ensured seamless software releases through close coordination with teams.

Systems Operations Specialist

IBM
09.2013 - 12.2016
  • Monitored and managed 24x7 operations, ensuring smooth functioning.
  • Supported ERP system deployment and maintenance for bank associates.
  • Administered SAP user accounts and provided user support.
  • Created incident tickets and analyzed system errors for resolution.
  • Monitored server resources and scheduled batch runs using monitoring tools.
  • Conducted batch processing in UNIX/AIX and ACI desktop environments.
  • Handled special requests and completed daily logs for monitoring purposes.
  • Managed server recovery, backup restoration, and file transfers.
  • Tested and ensured health check of online applications and interfaces.
  • Collaborated with mainframe operators for seamless service delivery.
  • Documented process statuses and communicated issues to incoming shifts.

Customer Service Executive

PLDT (Philippine Long Distance Telephone)
03.2013 - 09.2013
  • Provided exceptional customer service, addressing inquiries and offering tailored recommendations.
  • Offered company information, policies, and product/service details via phone, email, or online chat.
  • Followed through on critical escalations to boost customer retention rates.
  • Managed a high volume of customer calls with minimal wait times.
  • Collaborated with team members to enhance customer satisfaction and meet goals.
  • Actively listened to customer concerns, escalating major issues promptly.

Data Center Operator

Avon Products Manufacturing Incorporated, Thru Toplis S.I
09.2012 - 02.2013
  • Monitored and managed daily batch jobs for smooth operations.
  • Ensured continuous uptime for critical systems through proactive maintenance.
  • Enhanced system performance with regular updates and hardware/software upgrades.
  • Provided network operations support and managed ticketing for critical alerts.
  • Oversaw monitoring of Symantec tape backups.
  • Conducted regular safety hazard assessments to ensure a safe work environment..

Education

Bachelor of Science - Information Technology

University of The City of Manila
Manila, Philippines
05.2012

Skills

  • Incident Management
  • Change Management
  • Data Center Management
  • IT Operations Management
  • EUC Support

Timeline

IT Operations Professional

CIMB Bank. Thru, Opus IT Services
08.2017 - 04.2024

Configuration Management Specialist

Amdatex Services
01.2017 - 06.2017

Systems Operations Specialist

IBM
09.2013 - 12.2016

Customer Service Executive

PLDT (Philippine Long Distance Telephone)
03.2013 - 09.2013

Data Center Operator

Avon Products Manufacturing Incorporated, Thru Toplis S.I
09.2012 - 02.2013

Bachelor of Science - Information Technology

University of The City of Manila

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Toni Andrew Pantal