Skilled Medical Technician demonstrated high proficiency in nasopharyngeal swab and Deep Throat Saliva specimen collection and analysis tasks. Played integral role in laboratory's efficient processing of 300 thousand specimens per month. Superb organizational skills, combined with EVO and BSC equipment knowledge, enabled superior performance.
Hi, I’m
Tong Qian Hui (Joy)
Sample
Summary
Overview
6
years of professional experience
1
Certificate
Work History
DSO National Laboratories
Sample Handler
03.2021 - Current
Job overview
- Monthly Salary SGD 3,000
- Carried out day-day-day duties accurately and efficiently.
- Prepare COVID-19 nasopharyngeal swab (NPS)& Deep Throat Saliva (DTS) samples for PCR.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity when the demand arose.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- We are trained to operate in BSL2 laboratory and equipment.
- Team player
Physio Eight Therapy Services
Physiotherapist Assistant
02.2019 - 02.2020
Job overview
- Monthly Salary SGD 2,200
- Documented each patient case with updates in computer system
- Register and discharge patients
- Update clinic inventory for both merchandise and consumables
- Roster of the various Therapist schedule
- Answered questions from patients via email, phone and in person
- Communicated with physicians to provide updates on patient physiotherapy care
- Scheduled patient appointments to meet treatment requirements and ensure quality care
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers with special services, account updates and promotional options
- Mentored new team members on Clinic Operation and assisting of therapist
- Provide Ultrasound treatment for patients
- Set up back and neck traction machine for patient required
- Filling of invoices and liaise with various suppliers and contractors for ordering of goods and services
- Ad-hoc duties instructed by directors.
National University Heart Centre, Singapore (NUHCS)
Patient Service Associate
04.2018 - 02.2019
Job overview
- Chaperone Doctors during consultation
- Schedule patient follow up or referral appointments
- Trace case notes for walk in and scheduled patients
- Provide frontline services and general administrative duties of the clinic
- Attend to patients at counters for registrations
- Screening for patients
- Counter -Register patients
IMDA
Administrative Executive
07.2017 - 10.2017
Job overview
- Contract Job
- Scanning and filing
- Archival of claims and project files
A*Star (SICS)
Lab Officer
07.2016 - 02.2017
Job overview
- Processing of Routine blood and breast milk samples accordance with applicable standard
- In-charged of NiPPeR Clinical Studies
- Maintain monthly inventories of samples collected and consumables
- Processing of birth samples such as Breast milk, Placenta and Cord tissues
- Coordinate shipment of samples to nearby warehouse when freezer is fully occupied
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Astra Women's Specialists Center
Part Time Clinic Assistant
08.2015 - 06.2016
Job overview
- Register patients (existing and new patients)
- Clinic located at Mount Elizabeth Hospital – Specialist Clinic
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintain a clean, healthy and safe environment in the Clinic.
- Monitored expiration of medical supplies and medications.
- Perform venepunctual procedure when required.
National Healthcare Group Polyclinics
Phlebotomist
07.2015 - 08.2015
Job overview
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Operate analysers for laboratory assays
- Observe ECG performed by senior
Prima Deli Bakery
Service Crew Member
04.2014 - 06.2014
Job overview
- Prepare Waffle mix during non-peak hour
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Kept customers and crew areas organized.
- Set up shop for daily operation, obtained cash bank and stocked the display fridge with Cakes as well as shelves with Pantries & bread
- Regularly cleaned and sanitized the shelves, floor, refrigeration and storage areas to keep up the hygiene standard
Popular Bookstore
Cashier
12.2013 - 01.2014
Job overview
- Maintain cleanliness and presentation of the cashier and store
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers approached the counter
- Worked for 2 weeks only (Holiday part time job)
myCK Department Store
Sales Associate
10.2012 - 03.2013
Job overview
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise when customers are in doubt
- Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Restocked inventory every day when necessary
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Maintained cleanliness and presentation of stock room and production floor
- Helped drive sales goals and achieve monthly quotas
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Ngee Ann Polytechnic
Diploma from Science & Technology, Biomedical
Science
03.2016
University Overview
GPA: 3.2 / 4.0
- Diploma in Biomedical Science, Clinical Laboratory Technologies
- Been attached to NUH, Tan Tock Seng Hospital and b Polyclinics Department of Lab Medicine.
Kent Ridge Secondary SchoolSingapore
GCE O Level
12.2012
University Overview
GCE O Level
Skills
- MS Word, MS Excel, MS PowerPoint
- Phlebotomist, Laboratory Analysis
- Diagnostic tools familiarity
- Familiarity with Medical laboratory procedures (For example Blood bank)
- Excellent team player
- Trained in motor and cognitive skills therapy
- Focused on consistent, quality care
- General understanding of Quality control & maintenance of equipment
- Event Organizing/ Coordination
- AV support role
- Music Editing
- Data Entry
- Preparing samples
- Blood sample collection
Additional Information
Additional Information
- Expected Salary SGD 3,000
- Preferred Work Location Anywhere in Singapore
Certification
- Certified Personal Trainer, NCSF - 2022 - 2024
- Certified Sport Nutrition Specialist:, NSCF, 2022 -2024
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Hokkien
Elementary (A2)
Timeline
Sample Handler
DSO National Laboratories
03.2021 - Current
Physiotherapist Assistant
Physio Eight Therapy Services
02.2019 - 02.2020
Patient Service Associate
National University Heart Centre, Singapore (NUHCS)
04.2018 - 02.2019
Administrative Executive
IMDA
07.2017 - 10.2017
Lab Officer
A*Star (SICS)
07.2016 - 02.2017
Part Time Clinic Assistant
Astra Women's Specialists Center
08.2015 - 06.2016
Phlebotomist
National Healthcare Group Polyclinics
07.2015 - 08.2015
Service Crew Member
Prima Deli Bakery
04.2014 - 06.2014
Cashier
Popular Bookstore
12.2013 - 01.2014
Sales Associate
myCK Department Store
10.2012 - 03.2013
Ngee Ann Polytechnic
Diploma from Science & Technology, Biomedical
Science
Kent Ridge Secondary School
GCE O Level
- Certified Personal Trainer, NCSF - 2022 - 2024
- Certified Sport Nutrition Specialist:, NSCF, 2022 -2024
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