Tong Jing WEI
Singapore
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Area Store Manager
The Coffee Academics
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Scheduled labor to align with store requirements
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Approved regular payroll submissions for employees.
Senior Barista
The Coffee Academics
12.2020 - Current
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
- Collaborated closely with team members to boost productivity during peak hours.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Developed special promotions and events that increased foot traffic during slow hours.
- Upheld hygiene standards in work areas and on equipment to comply with health codes.
- Operated and maintained espresso machines, blenders, and various coffee brewing equipment.
- Educated new hires on the intricacies of coffees, teas, and merchandise.
- Enhanced customer satisfaction by learning special recipes and identifying seasonal offerings.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Transformed the menu by innovating drink recipes, enhancing patron satisfaction and engagement.
- Coordinated and supported the delivery of interactive coffee brewing / latte art workshops for a wide range of participants, from beginners to seasoned coffee enthusiasts.
Manager
Twenty Grammes
08.2015 - 12.2020
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Created weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Utilized point-of-sale (POS) system to accurately process customer payments
- Trained new staff members on proper coffee preparation and customer service techniques
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
Barista
Kopicat Pte Ltd
05.2013 - 06.2015
- Trained and mentored new staff, improving team morale and customer service quality
- Built and maintained good relationships with customers, resulting in increased loyalty and repeat business
- Performed daily inventory checks to ensure stock accuracy and availability
- Utilized customer feedback to create new products and services that meet customer needs
- Managed food inventory and ordering, ensuring that the kitchen was properly stocked and minimizing waste
Service Crew
Elephant Bean Cafe
04.2010 - 04.2013
- Developed a system for tracking customer orders and ensuring timely delivery
- Built and maintained good relationships with customers, resulting in increased loyalty and repeat business
- Performed daily inventory checks to ensure stock accuracy and availability
- Prepared meals according to recipes and customer orders, ensuring accuracy and timeliness of all orders
- Maintained clean and organized kitchen areas, including washing dishes, sweeping, and mopping
- Monitored food temperature and expiration dates to ensure food safety and quality
- Assisted with the ordering and receiving of food and supplies
- Operated kitchen equipment such as blenders, mixers, and food processors
Education
Baking & Cake Artistry Level 1 - 3 -
Tunku Abdul Rahman College
04.2012 - 01.2013
SPM - undefined
SMJK Pei Hwa
01.2007 - 01.2011
Skills
- Adaptability
- Fast Learner
- Leadership
- Customer Service
- Communication
- Effective Time Management
- Problem Solving
- Management Skills
- Teamwork
- Store displays
- Work Planning and Prioritization
Personal Information
- Date of Birth: 11/09/94
- Nationality: Malaysian
Timeline
Area Store Manager
The Coffee Academics
12.2020 - Current
Senior Barista
The Coffee Academics
12.2020 - Current
Manager
Twenty Grammes
08.2015 - 12.2020
Barista
Kopicat Pte Ltd
05.2013 - 06.2015
Baking & Cake Artistry Level 1 - 3 -
Tunku Abdul Rahman College
04.2012 - 01.2013
Service Crew
Elephant Bean Cafe
04.2010 - 04.2013
SPM - undefined
SMJK Pei Hwa
01.2007 - 01.2011
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