Tomy Chen

• Led data-driven projects by managing cross-functional teams, including IT members, and fostering effective collaboration to achieve project goals.
• Analyzed complex datasets to provide actionable insights and support decision-making.
• Developed data visualizations for management and stakeholders to enhance understanding.
• Designed and maintained ETL pipelines, data warehouses, and data marts for seamless integration and accessibility.
• Built and implemented predictive models using machine learning to forecast trends and drive strategic planning.
• Deployed business intelligence solutions to improve operational efficiency.
• Enhanced team capabilities by training staff on advanced data analysis tools and techniques.

Selected Projects:

• End-to-end Data Solution Development- Designing, building, and optimizing end-to-end data pipelines to ingest, clean, and integrate large volumes of data from diverse sources into a centralized data warehouse. Developed semantic data layers and marts for OLAP cubes and interactive Power BI dashboards, enabling efficient data analysis and decision-making across APAC.
• Customer Churn Prediction – predicting which customers will likely cancel their device protection plans by building a predictive model using customer subscription historical data.
• Device Repair and Replacement Demand Forecasting – forecasting repair and replacement demands for different device models to manage inventory and costs by building a time-series and regression model to predict demand trends.

• Extracted and transformed data from a variety of sources to ensure comprehensive analysis.
• Collaborated with the customer engagement team to manage all phases of data analysis, from planning and data collection to cleansing, analysis, and delivering insights that enhanced customer service experience and achieved marketing sales targets.
• Translated complex data into actionable insights to address key business questions.
• Designed and developed interactive dashboards and analytical reports to support data-driven decision-making.
• Established and maintained communication with campaign and sales managers to understand needs, resolve issues, and meet operational expectations, including the execution of marketing campaigns at the campaign level.

Selected Projects:

• Designed, built, and automated comprehensive dashboards and reports to track performance for Microsoft, Google, Cisco, and IBM campaigns, as well as the overall activity performance of all sales campaigns. This involved the entire lifecycle, including requirement gathering, data extraction from multiple sources, data cleansing and transformation, in-depth data analysis, and creating insightful visualizations. These dashboards provided actionable insights, improved campaign monitoring, and enabled stakeholders to make data-driven decisions to optimize sales strategies and performance.

• Provided application support to regional finance users across APAC, ensuring adherence to high service-level agreements.
• Managed projects and vendors for new implementations, system maintenance, and ongoing support.
• Conducted user requirement analysis, managed data migration, facilitated user training, supported UAT, and oversaw production rollout.
• Maintained and managed financial application databases to ensure data integrity and accessibility.
• Developed and maintained reporting applications to enhance data-driven decision-making.

Selected Projects:

• Developed reporting applications to support in-depth financial analysis.
• Led the successful migration from Navision to SAP FICO across APAC countries, including Singapore, Philippines, Malaysia, Hong Kong, Taiwan, Indonesia, Thailand, and Vietnam, ensuring seamless data migration and minimal operational disruption.
• Provided comprehensive application support for SAP FICO, enhancing system efficiency and data accuracy while maintaining consistently high user satisfaction levels.
• Implemented the SAP SRM (Supplier Relationship Management) system, fully integrated with SAP FICO, across the aforementioned countries, with an additional successful rollout in Korea.

• Managed and led the SQL Server team, overseeing all database-related activities and projects, including successful data migrations and upgrades.
• Developed and enforced database standards, hardening policies, and best practices.
• Configured, secured, administered, and maintained SQL Server databases by implementing best practices to ensure optimal security, performance, and reliability.
• Monitored database performance and implemented enhancements to improve efficiency and scalability.
• Troubleshot and resolved database issues, ensuring minimal downtime.
• Managed incidents and service requests to maintain high levels of service quality.

• Developed, enhanced, and maintained data warehouse and business intelligence solutions to support data-driven decision-making.
• Performed data analysis, data modelling, and database design, while developing and implementing end-to-end data and application solutions to drive business efficiency.
• Developed, maintained, and supported existing applications to ensure seamless business operations in line with Service Level Agreements.
• Evaluated potential solutions, assessing their technical and business feasibility to recommend the most suitable options.
• Engaged closely with end users to ensure satisfaction and drove continuous improvements to enhance system performance.
• Partnered with the fixed income investment team during the first three years to develop and deliver tailored solutions for monitoring and optimizing investment performance.

Selected Projects:

• Built a data warehouse from scratch (end-to-end), including requirement gathering, designing dimensional models, developing ETL processes, and integrating data from multiple sources into the data warehouse.
• Designed and implemented a comprehensive Business Intelligence solution, summarizing data from the data warehouse and creating BI reporting applications for investment management, risk and performance analysis, investment compliance, and marketing team.
• Integrated the data warehouse with Eagle Investment System and managed vendor coordination for the successful implementation of the new system.
• Integrated the data warehouse with the Research Portal, overseeing vendor management for the deployment of the new platform.
• Led the full SDLC (System Development Life Cycle) for a web-based CDO (Collateralized Debt Obligation) analytics application.
• Led the full SDLC for a web-based corporate bond management system and developed a simulation tool to enable credit analysts to perform "what-if" analysis for optimizing corporate bond portfolios.

• Collaborated with stakeholders to identify, analyse, and prioritize user requirements for successful project delivery.
• Developed and presented solutions, including Proof of Concepts (POC), through both written documentation and oral presentations.
• Organized and conducted user training sessions to ensure smooth adoption of new systems.
• Managed projects from initiation to completion, ensuring they met scope, schedule, and budget targets.
• Provided pre-sales and post-sales support to facilitate seamless customer experience.

Selected Projects:

• Developed modules of payment system for a local financial institution in Sydney, Australia.
• Developed prototypes of payment solution for top five banks in Indonesia.
• Implemented a database security monitoring system for a leading Japanese insurance company in South Korea.
• Provided consultation and implementation services for SWIFTAlliance to banks and financial institutions across APAC.
• Migrated Merva to SWIFT Alliance integrated with back-end applications for a large local bank in Indonesia.
• Customized and implemented EAI solution integrating the RTGS client with back-end systems for the largest local bank in Indonesia.