Toh Wen Yao
Choa Chu Kang
Summary
Professional retail worker with experience in customer service and sales. Skilled in inventory management, cash handling, and merchandising. Known for teamwork, adaptability, and achieving store goals. Offering positive attitude and readiness to learn and grow within retail environment. Brings foundational understanding of customer service and retail operations.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
BUZUD
10.2024 - Current
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
Operations officer
BUZUD Singapore
09.2023 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Maintained constructive client and vendor relationships.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Sales associate
Tech House Pte Ltd
06.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Shop assistant
Offer & Save Superstore
04.2021 - 05.2023
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Shop assistant
U Star Supermart
08.2020 - 04.2021
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Technician
TES-AMM
06.2019 - 09.2019
Car mechanic
Antz Automobile
01.2016 - 06.2016
Education
Higher Nitec - Electronics Engineering
ITE College West
04.2020
Nitec - Automotive Engineering
ITE College West
12.2016
GCE'N Level -
Chua Chu Kang Secondary School
12.2014
Skills
- Inventory control
- Staff training and development
- Customer service management
- Scheduling and timekeeping
- Promotions and marketing
- Replenishment coordination
- Product merchandising
- Retail operations
- Product sales
- Computer proficiency
- Inventory management
Languages
English
Chinese
Personal Information
- Place of Birth: Singapore
- Date of Birth: 01/17/97
- Gender: Male
- Nationality: Singaporean
Timeline
Retail Supervisor
BUZUD
10.2024 - Current
Operations officer
BUZUD Singapore
09.2023 - Current
Sales associate
Tech House Pte Ltd
06.2023 - 07.2023
Shop assistant
Offer & Save Superstore
04.2021 - 05.2023
Shop assistant
U Star Supermart
08.2020 - 04.2021
Technician
TES-AMM
06.2019 - 09.2019
Car mechanic
Antz Automobile
01.2016 - 06.2016
Nitec - Automotive Engineering
ITE College West
GCE'N Level -
Chua Chu Kang Secondary School
Higher Nitec - Electronics Engineering
ITE College West
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