Toe Wai Aung
Waiter
Summary
Enthusiastic and reliable professional with 2 years of experience in the hospitality industry, including extensive expertise as a cashier in Singapore. Take pride in providing excellent customer service and creating memorable dining experiences for hotel and restaurants customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waiter
Hotel,Yangon
05.2023 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Kitchen Helper
Hood Hostel in Table Hood Restaurant
01.2022 - 06.2023
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
- Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
Education
English 4 Skill Course -
Star University
Myanmar07.2023
International Culinary Course - Culinary Arts
Star University
Myanmar 06.2024 - 09.2024
City And Guilds -
Star University
Myanmar06.2023
High School Diploma -
Basic Education High School
Myanmar 06.2017
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Safe Food Handling
Order Accuracy
Order Taking
High-volume dining
Greeting guests
Team Collaboration
Table Setting
Cleanliness
Strong multitasking
Table setting knowledge
Food station setup
Menu presentation
Food Running
Cooking
Kitchen Equipment Operation
Ingredient management
Plating and presentation
Food Preparation
Chef support
Food safety practices
Food handling
Kitchen staff coordination
Knife Skills
Ingredient Preparation
Food Storage
Ingredient Knowledge
Certification
Level 2 Certificate in Food Production (Cookery)
Timeline
International Culinary Course - Culinary Arts
Star University
06.2024 - 09.2024
Level 2 Certificate in Food Production (Cookery)
07-2023
Waiter
Hotel,Yangon
05.2023 - 05.2024
Kitchen Helper
Hood Hostel in Table Hood Restaurant
01.2022 - 06.2023
English 4 Skill Course -
Star University
City And Guilds -
Star University
High School Diploma -
Basic Education High School
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