TO DANG THANH
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Co Ba Quan
2020.10 - 2025.07
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Outlined steps, and training staff on correct preparation.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Fine Dining Server
Hue Restaurant
2022.03 - 2022.05
- Managed sections for smooth flow of guests and orders.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Junior School
Rang Dong
Viet Nam2016-07
Skills
- Staff training
- Hospitality
- Customer service
- Exceptional customer service
- Team collaboration
Hobby
Read new book
Listen to music
Languages
English
Intermediate (B1)
Vietnamese
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Fine Dining Server
Hue Restaurant
2022.03 - 2022.05
Restaurant Supervisor
Co Ba Quan
2020.10 - 2025.07
No Degree - Junior School
Rang Dong