Tan MJ
Singapore
Summary
Hardworking, passionate and detailed-oriented team player with 17 years of experience applying exceptional high performance work practices and problem-solving abilities toward achieving the goals of the organization and day-to-day activities.
Results-driven and resilient in improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
A dependable candidate who always strive to deliver best performance and willing to take on added responsibilities to meet team goals.
Objectives:
1. Gain Practical Experience:
To secure a position in social work or allied health industry that allows me to gain valuable hands-on experience while pursuing my degree in psychology.
2. Contribute to Social Well-being:
Determine to equip the knowledge of psychology and strive to do my best academically in my course of studies so as positively impact individuals and communities through social work, with a focus on promoting mental health and well-being.
3. Professional Growth:
To leverage my passion for psychology and strong interpersonal skills in a career transition to a psychology social work counseling role. I aim to provide compassionate support and guidance to individuals in need while pursuing a part-time degree in Psychology to enhance my knowledge and skills where at the same time continually learn and grow in the field of social work and psychology, ultimately transitioning into a full-time role that combines both disciplines.
Overview
20
20
years of professional experience
Work History
Admin and Operations Manager
Learning Explorer Pte Ltd | A Group Of Prestigious Language Learning School
08.2022 - 12.2022
- Japanese Course Sales Portfolio, achieved sales of $40,000 to $55,000 on average per month)
- Ensured professional execution of student recruitment with monthly sales target
- Oversee centre's operations and provide administrative support
- Work closely with marketing team on marketing strategies and initiatives
- Deliver high level of quality service to students and assign suitable trainer according to the needs and learning preferences of tudents
- Plan and participate in activities to meet SkillsFuture T&Cs
- Establish a professional working and consultative relationship with students
- Supports students' success and enhances the overall quality of the language learning experience for students
- Provide professional student admission & Ops support and timely follow-up on renewals of the students' course packages
- Complete required administrative & coordination tasks by ensuring communications, schedules, and customer records are accurately maintained.
Sales and Marketing Executive
TrichoMD Laboratories
01.2022 - 07.2022
- Manufacturer of Organic/Natural/Clean Haircare
01.2022 - 03.2022
- Perform market research to gain a better grasp of current consumer trends and behaviour, identify consumer categories, market penetration, branding and pricing strategic planning
- Brainstorm fresh product concepts, define and create product development contents for skincare and haircare that focused on organic/natural/clean ingredients and formulations
- Provide support in branding label artwork design ideas, product write-ups for advertising/marketing activities to increase brand awareness, product promotion and company marketing collaterals
- Content creation for launch kits and activation packs to build strong e-commerce campaigns on online platforms
- Launch products into E-commerce platforms, participate in E-commerce campaigns
- Handle sales orders for e-commerce stores and channel partners as well as managing email/message enquiries from customers and partners
- Assist in the set-up and launch of business partners' events
- Live-streams and product-making demonstration
- Handle incoming client enquiries, guaranteeing timely and successful execution of customer orders, stock allocation, orders and invoice processing to shipment arrangement
- Takes an active part in providing service excellence and delivers constant high-quality customer service to increase customer retention
- Assist in the manufacturing, product packaging for the ready to ship process
- Assist in the laboratory work such as labels all raw materials, in process and final products properly
- Assist in arranging the raw materials back to the cabinet, refilling raw materials and housekeeping of the lab.
Retail Supervisor
Pergal Pte Ltd, (Premium Boutique For Luxury Brands Of Cosmetics And Fragrances)
10.2016 - 09.2017
- Handle walk-ins /phone /online sales, enquiries and feedback
- Meets and exceeds daily counter sales and standards
- Drive and achieve individual online and store sales targets in a team environment
- Monitor all online orders, pick, pack and ensure timely shipping arrangements to customers
- Trained newly hired sales team in upselling techniques.
- Manage and maintain adequate inventory, shop merchandise, overall cleanliness and tidiness
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Listen well and uncover individual customer needs
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales
- Build rapport and establish good relationships with customers to ensure customer retention
- Coordinated merchandising displays, signage and sales enablement.
- Send EDM to all customers/members and participate in planning and executing special events and promotions
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Promote and up-sell products to maximize sales opportunities
- Maintain monthly retail staff roster and staff MCs and leave record
- Submission of monthly sales reports as well as assisting management with closing operations
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Periodically stock take and submit the report to the management
Marketing Executive
Donna Spa Pte Ltd, (Beauty Salon Chains)
07.2015 - 03.2016
- Plan and execute all marketing activities such as road shows, events and seminars
- Work and collaborate with influencers and bloggers on social media marketing campaigns
- Liaise with vendors on all marketing artwork, flyers, promotional banners, contractor and supplier Liaise and coordinate with shopping malls on campaigns and promotions
- Develop written and editorial content for advertisements
- Analyze sales, consumer behaviors, market trends and competitors to maximize business opportunities
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Track and analyze competitor's activities
- Monitor the progress of brand awareness and sales numbers
- Provide ad-hoc marketing support to outlets as and when required
Administrative Executive
Mahajak SKM Electronics Pte Ltd
03.2011 - 02.2014
- Provide high-level day-to-day executive and administrative support to the company
- Answered high volume of phone calls and email inquiries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Update and maintain clients' database and contracts
- Created and managed office systems to efficiently deal with documentation.
- Collected data, input records and protected electronic files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Invoicing, preparing sales quotations and raise purchase orders
- Process sales orders and ensure timely delivery of goods to customers
- Managing and tracking the payment process with the accounting department to ensure vendors are paid in a timely manner
- Participation and submission of Gebiz tenders and projects
- Participate in exhibitions/trade shows and coordinate all training, seminars and events
- Organize and create detailed expense reimbursement reports for general manager and customer relation.
- Arranging meetings, scheduling appointments, arranging schedules and making travel reservations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Sales Executive
Pardaco Trading Pte Ltd, OEM
12.2009 - 03.2010
- Identify new potential clients to promote the company's products, establish, maintain and grow close relationships and cooperation with clients
- Conduct sales presentations, negotiate sales transactions and follow up on allocated business opportunities.
- Achieve and exceed sales targets through expansion of distribution network
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Handle customer's account, manage sales & services enquiries and overall sales process
- Show patience and understanding when dealing with customer complaints and actively resolve them
- Established and maintained positive relationships with vendors to determine product availability and quality
- Monitor competitor activity, provide market feedback and updates to management
- Proposing new marketing ideas and plans
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
Retail Executive
Ruby Rico, (Luxury Goods/Fashion)
10.2008 - 11.2009
- Manage all retail duties, including cashier work, restocking, and customer communication
- Interface with customers to identify purchasing needs and provide recommendations to enhance service and satisfaction
- Analyzing and determining customer buying habits
- Achieve store sales targets and improve customer retention
- Maintain and organize store displays to enhance product visibility and expedite product location activities.
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Investigate and resolve customer complaints or issues to strengthen store reputation and grow customer retention
- Daily maintenance of the shop's cleanliness & tidiness
Student Care Teacher
Eden Community Services
02.2004 - 08.2008
- Ensure the safety and well-being of students before and after school hours.
- Assist students with their homework assignments, providing guidance and support as needed.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Organize and supervise recreational activities, games, and arts and crafts to keep students engaged and entertained.
- Assisted in preparation of meals and snacks to provide children with proper nutrition and adhere to any dietary restrictions or allergies.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintain a positive and structured environment, addressing behavioral issues and conflicts as they arise.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, character building and morals teaching activities into curriculum.
- Ensure compliance with state and local regulations governing before and after-school care programs.
Secretary
AIA
04.2003 - 11.2003
- To provide full secretarial support, including managing all day-to-day activities (appointments, meetings and phone calls)
- General administrative duties; data entry, filing, mailing
- Scheduled appointments and conducted follow-up calls to clients.
- Scheduling and meeting arrangements and making logistical arrangements
- Maintained office supplies inventory by checking stock and ordering new supplies
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Updating daily case submissions for the agency
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Consolidation of reports and sales figures monthly.
Education
Diploma - Business Practice (Business Administration
Temasek Polytechnic
2022
GCE O LEVELS -
Guang Yang Secondary School
2001
PSLE |Braddell Primary School
1996
Skills
- Problem Solving
- Critical Thinking
- Great Interpersonal
- Effective Communication
- Administration and management skills
- Customer Service
- Market Research
- Product Development
- Attention To Details
- Adaptability
- Teamwork
- Inventory Management
- Shipping and receiving operations
- Retail Software
- Innovative
- Creativity
Additional Information
- CERTIFICATES / AWARDS, Scholarship Award in Secondary 4YEAR 2000Scholarship Award in Secondary 5
Timeline
Admin and Operations Manager
Learning Explorer Pte Ltd | A Group Of Prestigious Language Learning School
08.2022 - 12.2022
Sales and Marketing Executive
TrichoMD Laboratories
01.2022 - 07.2022
01.2022 - 03.2022
Retail Supervisor
Pergal Pte Ltd, (Premium Boutique For Luxury Brands Of Cosmetics And Fragrances)
10.2016 - 09.2017
Marketing Executive
Donna Spa Pte Ltd, (Beauty Salon Chains)
07.2015 - 03.2016
Administrative Executive
Mahajak SKM Electronics Pte Ltd
03.2011 - 02.2014
Sales Executive
Pardaco Trading Pte Ltd, OEM
12.2009 - 03.2010
Retail Executive
Ruby Rico, (Luxury Goods/Fashion)
10.2008 - 11.2009
Student Care Teacher
Eden Community Services
02.2004 - 08.2008
Secretary
AIA
04.2003 - 11.2003
Diploma - Business Practice (Business Administration
Temasek Polytechnic
GCE O LEVELS -
Guang Yang Secondary School
PSLE |Braddell Primary School
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