TRACY KATHRYN DYSART
Sankt Gallenkappel
Summary
Experienced with client relationship management. Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
2014
2014
years of professional experience
Work History
Assistant Manager/Project Manager
ClubCorp/The Owners Club
- Managed housekeeping and maintenance staff
- Provided specialized concierge services to home club and affiliate club members
- Managed development and on-going maintenance of website allowing members to submit all reservation and pre-arrival requests on-line
- Acted as point person and trainer for Dallas Reservation Call Center
- Managed creation of revised reservation rules and guidelines
- Served as Editor of quarterly newsletter
- Coordinated distribution and maintenance of on-line member survey
Project Manager, Shared Services
Verizon/Airtouch Cellular
- Combined four regional Inbound Sales Call Centers to one location, including development and implementation of new CRM and business processes
- Developed and coordinated training for 250 sales representatives
- Participated in the interviewing and hiring of sales representatives
- Managed development and implementation of first company wide on-line reference system
Sales Supervisor/Project Manager, Inbound Sales Department
Verizon/Airtouch Cellular
- Managed sales team of up to fifty representatives
- Assisted in setting sales quotas and forecasting department performance
Sales Representative, Inbound Sales Department
Verizon/Airtouch Cellular
- Achieved an average of 170% to quota with a 23% closing ratio
- Finished within top two performers six out of seven months in position
Rental Program Manager/Client Service Manager
Lemmus Inver-Mexico Real Estate/Peninsula
01.2007
- Developed business plan and launched rental program for Lemmus properties in Puerto Vallarta
- Managed client relations for Peninsula owners
- Worked with Developer to implement a new process for delivery of condos and inspection process
- Assisted in developing marketing concepts for future Peninsula projects
Owner/Manager
Lucio’s Lounge
01.2010 - 01.2014
- Responsible for obtaining all necessary business and liquor licenses
- In charge of bookkeeping, inventory and staffing
Director of International Network/Sales Representative
Mexico Alive
01.2007 - 01.2009
- Recruited agents and buyers from the United States and Canada to attend Discovery Weekend Sales Events
- Acted as primary contact for the International Broker Network
- Coordinated all local and international events/seminars
- Responsible for distribution of incoming leads and management of Inbound Sales Call Center
- Managed development of new website and CRM
Assistant Manager of Operations
ClubCorp/The Owners Club
2001 - 2006
- Fielded and provided follow-up for all sales leads through personal meetings and telephone contact
- Developed personalized sales presentations and tours
- Responsible for creation of sales contracts and providing a detailed explanation of reservation rules and guidelines
Education
High School Diploma -
Roosevelt High School
Seattle, Washington06-1987
Skills
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
Strengths And Achievements
- Ten years management experience, including sales, administration and Spanish speaking staff
- ClubCorp/The Owners Club Employee Partner of the Year, 2005
- Airtouch Cellular Sales Supervisor of the Year, 1996, 1997, achieved an average of 130% to quota
Languages
Spanish
Upper intermediate (B2)
Timeline
Owner/Manager
Lucio’s Lounge
01.2010 - 01.2014
Rental Program Manager/Client Service Manager
Lemmus Inver-Mexico Real Estate/Peninsula
01.2007
Director of International Network/Sales Representative
Mexico Alive
01.2007 - 01.2009
Assistant Manager/Project Manager
ClubCorp/The Owners Club
Project Manager, Shared Services
Verizon/Airtouch Cellular
Sales Supervisor/Project Manager, Inbound Sales Department
Verizon/Airtouch Cellular
Sales Representative, Inbound Sales Department
Verizon/Airtouch Cellular
Assistant Manager of Operations
ClubCorp/The Owners Club
2001 - 2006
High School Diploma -
Roosevelt High School
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