TJ Chopra (ms)

Roles & Responsibilities:
Moderate harmful and sensitive content to ensure a safe environment for our users.

Ensuring legal compliance and safety of content uploaded to our platform.
Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
Improve the content management strategy for short video platforms.
Responsible for coordinating with supervising departments for timely management of content that violates our policies.

Roles & Responsibilities:

*Deliver excellent customer service and manage the needs of our customers while professionally handling high volume of inquiries from clients and customers.

*Understand and deliver business strategies and improve customer services through the execution of self-service.

*Continuously identify work process improvements.
Perform office-based administrative duties whenever required, while demonstrating high degree
of integrity and confidentiality Maintain confidentiality of customer information at all times.

*Specialized Skills/Trained /Achievements:
: XML, PCLN, BOT, Hotelbeds, BPG, AA & AR bookings, CUCI task, Provide assistance to Junior Agents at time of need.

*Conducted Refresher training for XML processes, Power-words & Call flow (working with TL Ms. Nur Syamrah Mohd Dassin).

*Assist to Organize Transgender Memorial Day''.

*Assist with Kul Story Bro production. Linked with Blue Jeans Project.

Roles & Responsibilities:
Deliver excellent customer service while maintaining a professional and friendly manner while
delivering world-class service in resolving customers inquiries, also protecting and complying
with the privacy terms assigned by the company.

Roles & Responsibilities:
CCE are required to resolve the queries/direct unresolved queries from appropriate groups.
We are also required to have a broad understanding of all the products and services/portfolios
of the organization to aid in responding to inquiries such as:
Saving & Current Account inquiries Housing/ Hire Purchase/Personal ASNB loans inquiries
Online/ CIMB Clicks / Mobile Banking inquiries Many more services from CIMB

Roles & Responsibilities:
*Provide customer care, recommendation and support of planning an event to clients.
*Organize, coordinate and execute the event arrangement. Floral Designer, planning, ordering and arrangement of wedding flowers (Bridal bouquets/Bridal table flower setting/wedding
arch/Isle garlands etc.)
*Drawing bridal Henna tattoo.
*Generate new business through outbound calls and follow up on incoming sales leads via calls and emails.

Roles & Responsibilities:

*Assistant Assisting Singaporean card members in maintaining a perfect account.
*Assisting with inquiries, point redemption, updating card members personal details, sharing latest information regarding promotions and upcoming products
*Assisting with overseas call transfers and card cancellation.

Roles & Responsibilities:

*Requires us to multi-task, the job tasks are arranged according to timing and below are just some of the tasks handled
*Attending internal and external Phone Calls, faxes and Emails of inquiries, reservations, complaints, cancellation, transfer/transportation, etc.
*Follow upon Non-Guaranteed for 3 days Print and file letters of undertaking, Letters Of Guarantee (LOU/LOG), Letters of Authorization, Banquet Event Order and any related correspondence pertaining reservation.
*Retrieve REDX, GTA and other online bookings from the website (hourly) and adhere to work shifts.

The Ritz-Carlton Hotel and Residences KL

Guest Service Assistance /Guest Recognition & Business Center Assistant.

Vistana Hotel (Kuala Lumpur)

Guest Service Assistance / Reservation Assistance

Lani Day Maid Services, Damansara Perdana

Assistant Manager

Joe's Sports Center (opposite FAM)
Assistant Manager