Titi Damayanti Titi
Educator
Baubau
Summary
As a Passionate Teacher I had to provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating a fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lecturer in English
Dayanu Ikhsanuddin University
01.2024 - Current
- Fostered a positive learning environment by addressing individual student needs while maintaining high expectations for academic performance.
- Responsible for increasing students' knowledge further in English lessons other than what they receive at school.
- Implemented assessment tools to track student progress, identifying areas for improvement and adjusting instruction accordingly.
- Evaluated and provided constructive feedback on students'' written work to foster growth in their understanding of literary analysis techniques.
- Developed interesting lectures and educational activities to maximize learning within classroom.
Customer Service Support Agent
Grab Indonesia
03.2023 - 01.2024
- Contributed to increased sales revenue by up-selling relevant products or services when appropriate during support calls.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
Education
Master in Education - English Education
Makassar State University
Makassar, Indonesia 04.2001 -
Skills
Email Marketing
Social Media Copywriting
Social Media Content
Problem-Solving
Time Management
Active Listening
Team Collaboration
Analytical Thinking
Travel Planning
Video Editing
Invoice Processing
Certification
Certified Copywriting, KT&G SangSang Univ. Indonesia
Timeline
Lecturer in English
Dayanu Ikhsanuddin University
01.2024 - Current
Certified Copywriting, KT&G SangSang Univ. Indonesia
07-2023
Customer Service Support Agent
Grab Indonesia
03.2023 - 01.2024
Master in Education - English Education
Makassar State University
04.2001 -