Titi Damayanti Titi
Educator
Baubau
Summary
As a Passionate Teacher I had to provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating a fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lecturer in English
Dayanu Ikhsanuddin University
01.2024 - Current
- Fostered a positive learning environment by addressing individual student needs while maintaining high expectations for academic performance.
- Responsible for increasing students' knowledge further in English lessons other than what they receive at school.
- Implemented assessment tools to track student progress, identifying areas for improvement and adjusting instruction accordingly.
- Evaluated and provided constructive feedback on students'' written work to foster growth in their understanding of literary analysis techniques.
- Developed interesting lectures and educational activities to maximize learning within classroom.
Customer Service Support Agent
Grab Indonesia
03.2023 - 01.2024
- Contributed to increased sales revenue by up-selling relevant products or services when appropriate during support calls.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
Education
Master in Education - English Education
Makassar State University
Makassar, Indonesia 04.2001 -
Skills
Email Marketing
Certification
Certified Copywriting, KT&G SangSang Univ. Indonesia
Timeline
Lecturer in English
Dayanu Ikhsanuddin University
01.2024 - Current
Certified Copywriting, KT&G SangSang Univ. Indonesia
07-2023
Customer Service Support Agent
Grab Indonesia
03.2023 - 01.2024
Master in Education - English Education
Makassar State University
04.2001 -
Similar Profiles
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Noah HarrisNoah Harris
Resident Assistant at Appalachian State University - University HousingResident Assistant at Appalachian State University - University Housing
Abdirizak Wali AbdulleAbdirizak Wali Abdulle
UNIVERSITY INSTRUCTOR at UNIVERSITY OF SOMALIA, JAMHURIYA UNIVERSITY OF SCIENCE AND TECHNOLOGY AND PLASMA UNIVERSITYUNIVERSITY INSTRUCTOR at UNIVERSITY OF SOMALIA, JAMHURIYA UNIVERSITY OF SCIENCE AND TECHNOLOGY AND PLASMA UNIVERSITY