MOHD NOOR BIN ISMAIL
KOTA WARISAN
Summary
Experienced Ground Operations Manager with over 33 years in managing comprehensive ground handling activities, both above and below-the-wing. Demonstrates a strong ability to lead teams, coordinate with airport authorities, establish contracts, and ensure seamless operations across multiple locations. Skilled in budget preparation, operational planning, and liaising with international aviation authorities. Adept at managing commercial charters, overseeing cargo operations, flight operations and ensuring the highest levels of passenger safety and comfort.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager, Ground Operations
GallopAir Sdn. Bhd.
03.2024 - Current
- Prepare ground operations documentation for submission to Brunei DCA for AOC application.
- Lead the establishment of new carrier operations at BWN and other stations, including office leasing and contract negotiations.
- Assist in preparing the annual budget and manage both above and below-the-wing ground operations.
- Liaise with Airport Authority for facility and office space requirements at BWN station.
- Negotiate and manage contracts and SLAs with ground handling companies for base and line stations.
- Oversee operations at BWN and line stations, including cargo and weight balance operations.
Ground Operations Manager
MYAirline Sdn. Bhd.
04.2022 - 01.2024
- Prepared documentation for CAAM's AOC application and facilitated the setup of KUL and line stations, offices, and sales counters.
- Coordinated with Airport Authorities for new airline operations and assisted in annual budget preparation.
- Managed ground operations at KUL and line stations, including the ground operations liaison officer team and cargo operations.
FlyGlobal Charter Sdn. Bhd. Station Manager
Lofty Crest Private Limited
10.2016 - 06.2019
- Managed Umrah and Hajj charters for Alfajr Travel & Tours, Bangladesh Biman Airlines, and Flynas Saudi.
- Acted as Liaison Officer with Saudi Civil Aviation Authority (GACA) and Ministry of Hajj for charter operations.
- Oversaw commercial charters between Middle East and Bangladesh, including Dhaka station operations.
Station Manager
Qatar Airways (Dubai Station)
09.2008 - 10.2015
- Directed ground operations for flight activities, passengers, crew, and cargo at Dubai station.
- Managed 24/7 flight operations and manpower planning for all aircraft fleets.
- Handled administration, operations, and annual budget preparation for the Dubai station.
Duty Manager
Qatar Airways (KUL Station)
02.2002 - 09.2008
- Supervised ground operations for above and below-the-wing activities at KUL station.
- Coordinated with Flight Dispatcher in Doha and assisted in annual budget preparation.
- Prepared operational reports and managed manpower planning.
Duty Supervisor
KL Airport Services Sdn. Bhd. (Pos Aviation)
03.1998 - 01.2002
- Supervised daily operations for contracted customer airlines including British Airways and Emirates at KUL station.
- Managed manpower planning, operational reports, and incident/accident documentation.
- Assisted in budget preparation and attended weekly operations meetings.
Duty Officer
Ansett Australia
04.1997 - 03.1998
- Managed flight operations at Subang Airport, including manpower planning and annual budget assistance.
Cabin Crew
Malaysia Airlines
03.1996 - 04.1997
- Ensured passenger safety, welfare, and comfort in-flight.
Customer Services Assistant
Malaysia Airlines
02.1991 - 03.1996
- Provided ground staff support for check-in and boarding gate operations.
Education
Sijil Pelajaran Malaysia (SPM) -
Kementerian Pelajaran Malaysia
12.1987
References
- Mr. Sajjad Khatak, Regional Airport Services Manager, Qatar Airways KUL, +6012-389 1990
- Mr. Mokhtar Othman, General Manager, Menzies Aviation Malaysia, +6012-372 9380
Certification
- FlyGlobal Charter, Flight Operations Management (FOM B), Unilode (CHEP) ULD Management, Weight and Balance Certified License (Fleet B777-200ER), SMS Training, Emergency Response Programme
- Qatar Airways, Basic Load Control Course (LDC), Amadeus System Awareness, Dangerous Goods for Passenger Handling, Supervisory and Leadership Skills, Fraud Prevention Course (FPC), Ramp Handling Course (RHC), Baggage Services World Tracer (BSW), 5-Star Leadership Programme, Team Building Workshop, Local Emergency Response Plan
- KL Airport Services (Pos Aviation), Passenger Services Course, Ramp Safety Course, GSE Training, Passenger Services Familiarization by Gulf Air, DCS Check-in by Northwest Airlines at Changi Airport SIN, Orientation on International Document Fraud by US Immigration, British Airways Check-in System (BABS)
- Malaysia Airlines, Basic Traffic Course, Departure Control System, Destination Service Excellence, Passenger Service Intermediate, Cabin Crew Training, British Airways Check-in System (BABS)
- MYAirline Sdn. Bhd., Standard Operating Procedures, Passport & Visa Reading, Dangerous Goods Category 15, Safety Management System, Human Factor Awareness, Emergency Response Plan, Disability Equality Training, First Aid Training, Airside Safety Training, Aviation Awareness, A320 Weight and Balance License, Train the Trainer Certification, Qualified Auditor
Highest Education
Sijil Pelajaran Malaysia (SPM), Kementerian Pelajaran Malaysia, 01/01/83, 12/31/87
Personal Information
- Available: Immediate
- Date of Birth: 01/23/70
- Nationality: Malaysian
Timeline
Manager, Ground Operations
GallopAir Sdn. Bhd.
03.2024 - Current
Ground Operations Manager
MYAirline Sdn. Bhd.
04.2022 - 01.2024
FlyGlobal Charter Sdn. Bhd. Station Manager
Lofty Crest Private Limited
10.2016 - 06.2019
Station Manager
Qatar Airways (Dubai Station)
09.2008 - 10.2015
Duty Manager
Qatar Airways (KUL Station)
02.2002 - 09.2008
Duty Supervisor
KL Airport Services Sdn. Bhd. (Pos Aviation)
03.1998 - 01.2002
Duty Officer
Ansett Australia
04.1997 - 03.1998
Cabin Crew
Malaysia Airlines
03.1996 - 04.1997
Customer Services Assistant
Malaysia Airlines
02.1991 - 03.1996
Sijil Pelajaran Malaysia (SPM) -
Kementerian Pelajaran Malaysia