Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TING WEAI LOH

TING WEAI LOH

Summary

I am looking for management training which offers me the opportunity to develop new skills

while strengthening those I already possess. I can easily learn in new skills and tasks.

Being self motivated to getting things completed.

Overview

10
10
years of professional experience

Work History

Cashier

Dollar Exchange PTE LTD
07.2017 - 12.2023
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Assistant Manager

GOOD 2 U, Berjaya Times Square
06.2016 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Tour Consultant

Apple Flexi Holidays SDN BHD
06.2014 - 04.2016
  • Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
  • Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
  • Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
  • Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Introduced new destination options based on market demand analysis that led to an increase in bookings.
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.

Education

GCE O LEVEL - Accounting

SMK NOTRE DAME CONVENT MALACCA
Malaysia
12.2013

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Refunds and exchanges
  • Currency counting

Languages

Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Elementary (A2)
Chinese (Cantonese)
Elementary (A2)

Timeline

Cashier

Dollar Exchange PTE LTD
07.2017 - 12.2023

Assistant Manager

GOOD 2 U, Berjaya Times Square
06.2016 - 04.2017

Tour Consultant

Apple Flexi Holidays SDN BHD
06.2014 - 04.2016

GCE O LEVEL - Accounting

SMK NOTRE DAME CONVENT MALACCA

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TING WEAI LOH