TING WEAI LOH
Summary
I am looking for management training which offers me the opportunity to develop new skills
while strengthening those I already possess. I can easily learn in new skills and tasks.
Being self motivated to getting things completed.
Overview
10
10
years of professional experience
Work History
Cashier
Dollar Exchange PTE LTD
Singapore
07.2017 - 12.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Assistant Manager
GOOD 2 U, Berjaya Times Square
Malaysia
06.2016 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Tour Consultant
Apple Flexi Holidays SDN BHD
Malaysia
06.2014 - 04.2016
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Introduced new destination options based on market demand analysis that led to an increase in bookings.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
Education
GCE O LEVEL - Accounting
SMK NOTRE DAME CONVENT MALACCA
Malaysia 12.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Refunds and exchanges
- Currency counting
Languages
Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Elementary (A2)
Chinese (Cantonese)
Elementary (A2)
Timeline
Cashier
Dollar Exchange PTE LTD
07.2017 - 12.2023
Assistant Manager
GOOD 2 U, Berjaya Times Square
06.2016 - 04.2017
Tour Consultant
Apple Flexi Holidays SDN BHD
06.2014 - 04.2016
GCE O LEVEL - Accounting
SMK NOTRE DAME CONVENT MALACCA