Tingting Guo
Summary
Dynamic and results-driven HR professional with extensive experience in human resources and operations management. Skilled in recruitment, HR system implementation, employee engagement, and compliance with employment laws. Adept at leading HR projects, streamlining operational processes, and driving organizational success.
Overview
13
13
years of professional experience
Work History
HR Executive
Jumbo Group of Restaurants Pte. Ltd.
05.2024 - Current
- Lead and manage strategic HR initiatives, including career fairs and Xiao Hong Shu recruitment campaigns
- Oversee the HRMS system upgrade to enhance operational efficiency
- Manage the development and implementation of an in-house app for casual labour
- Handle daily HR operations, including leave processing, PR creation in SAP, and staff attendance monitoring
- Serve as the first point of contact for HRMS system issues and troubleshooting
- Conduct training sessions at various outlets on new HR system functionalities
- Prepare and document meeting minutes for HR and management discussions
HR Executive
Hoh Law Corporation
11.2021 - 05.2024
- Managed full payroll processing, GIRO transactions, and CPF submissions
- Administered onboarding and offboarding formalities while maintaining employee records via InfoTech System
- Processed work pass applications, renewals, cancellations, and levy reimbursement claims
- Handled government claims, including GPCL, GPML, NSmen make-up claims, and IR8A/IR21 tax filings
- Coordinated recruitment advertisements, interview scheduling, and new hire documentation
- Managed SGUnited grant applications and school internship programs
- Maintained CorpPass access and liaised with IT vendors for system setups
- Prepared HR audit documents, salary adjustments, and bonus computations
- Conducted MOM surveys and compiled monthly sales reports
HR Executive
Yishun Towing Pte Ltd
03.2021 - 09.2021
- Reviewed and updated HR policies to align with company objectives
- Managed the full spectrum of HR functions, including recruitment and termination procedures
- Maintained HR documentation and assisted in operational HR matters
- Processed work pass applications for foreign workers (India, Malaysia, China)
Assistant Club Manager
Hougang United Football Club
02.2019 - 10.2020
- Company Overview: Singapore
- Oversaw HR functions, including payroll, recruitment, and staff performance appraisals
- Managed employee compensation, benefits administration, and training programs
- Organized corporate events, including AGMs, annual D&Ds, and festive celebrations
- Processed government claims (maternity, childcare, NSmen claims) and ensured compliance
- Served as an HR advisor to department heads, offering guidance on employee relations
- Handled regulatory submissions (CRA/MHA Private Lottery Permits & Licenses)
- Managed membership audits and operational logistics for slot machine issues
- Singapore
Key Account Coordinator
Rentokil Initial (S) Pte Ltd
05.2012 - 01.2019
- Managed corporate client accounts, overseeing contract renewals and terminations
- Processed tenders, proposals, and service agreements
- Handled sales reports, customer inquiries, and dispute resolutions
- Liaised with finance, billing, and operations teams to ensure smooth service delivery
- Resolved invoicing discrepancies through careful analysis of purchase orders, contracts, and billing records, ensuring accurate financial reporting for all parties involved.
Education
Specialist Diploma - Human Resource Management
Nanyang Polytechnic
01.2021
F&B and Safety Certification -
Singapore Workforce Skills Qualification
01.2020
Sell Products and Services Certification -
Singapore Institute of Retail (SIRS)
01.2009
Nitec - Service Skills
ITE College Central
01.2008
GCE 'N' & 'O' Level (Chinese) -
Yu Ying Secondary School
01.2007
Skills
- HR Project Management
- Recruitment & Talent Acquisition
- HRMS & SAP System Administration
- Payroll & Compensation Processing
- Employee Relations & Engagement
- Training & Development
- Compliance & Regulatory Reporting
- Process Improvement & Efficiency
- Info-Tech
- TimesPro
- Payday
- Recruitment and hiring
- Exit interviews
- Payroll administration
- Staff training
- Social media marketing
- Recruitment and selection
Timeline
HR Executive
Jumbo Group of Restaurants Pte. Ltd.
05.2024 - Current
HR Executive
Hoh Law Corporation
11.2021 - 05.2024
HR Executive
Yishun Towing Pte Ltd
03.2021 - 09.2021
Assistant Club Manager
Hougang United Football Club
02.2019 - 10.2020
Key Account Coordinator
Rentokil Initial (S) Pte Ltd
05.2012 - 01.2019
GCE 'N' & 'O' Level (Chinese) -
Yu Ying Secondary School
Specialist Diploma - Human Resource Management
Nanyang Polytechnic
F&B and Safety Certification -
Singapore Workforce Skills Qualification
Sell Products and Services Certification -
Singapore Institute of Retail (SIRS)
Nitec - Service Skills
ITE College Central
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