Tineswary Govindasamy
Summary
Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Senior Patient Service Associate Executive
KK Women's and Children's Hospital
09.2007 - Current
- Able to perform Admissions/Financial Counselling/Registration.
- Able to collect payment and close counter.
- Able to make appointments, to do bed management.
- Able to handle operational duties during system downtime.
- To oversee any Admission Counter and Bed Management assignment is done accurately.
- To attend meetings as and when needed.
- Able to assist to do service recovery should counter staff is unable to resolve.
- Able to communicate processes and simple workflows to all staff.
- Responsible in orienting, scheduling, coaching, counselling and disciplining employees.
- Responsible to monitor and appraising job contributions.
- Able to contribute and participate in projects as a team.
- Able to write-up and conduct staff appraisal.
Assistant Store Manager
Cheers Holdings (2004) Pte Ltd
08.2007 - 08.2007
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Admission Officer Leader
Singapore General Hospital
09.2005 - 09.2006
- Able to perform Admissions independently, collect payment and close counter.
- Prepare staff roster and ensure daily coverage is sufficient.
- Able to work as a team and multitasking.
Customer Service Officer
Luxury Tours & Travel Pte Ltd
06.2005 - 06.2005
- Responded to customer calls and emails to answer questions about group holiday package, hotel reservations and services.
- Handled customer inquiries and suggestions courteously and professionally.
Collection Officer - Receivables Mgmt. Services
Infocredit D&B (Singapore) Pte Ltd
08.2004 - 03.2005
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Worked closely with delinquent client to develop plan of payment in order to rectify outstanding accounts.
- Contacted delinquent clients by phone to determine reasons for delinquency.
- To meet monthly quotas of calling delinquent clients and repayment.
Patient Service Officer
Mount Alvernia Hospital
07.2000 - 07.2004
- Able to multitask and work in a buddy system.
- Handle inpatient patients final bills.
- Process patient's Medisave and Medishield.
- Attend to walk-in patients/next-of-kin enquiry on final bills.
- Attend to phone queries by internal departments, external callers and patients.
- Check and mail-out outstanding final bills to 3rd Party Vendors.
- Follow-up calls to 3rd Party Vendors to settle outstanding payments.
Waitress
Sloane Court Hotel Pte Ltd
12.1998 - 01.1999
- Tasked by hotel owner to handle morning shift only due to able to come in to work early and open restaurant.
- Able to run the morning shift and attend to in-house and walk-in customers alone.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
General Office Clerk
Pacline (M) Sdn Bhd
01.1995 - 01.1998
- Managed the office solo with no permanent manager or other colleagues.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Interacted with customers by phone or in-person to provide information.
Education
Bachelor of Arts - Communications
Edith Cowan University
Western Australia02.2003
Lim Kok Wing Institute Of Creative Technology
Kuala Lumpur Malaysia01.2000
Art Stream
Convent Secondary School
Penang Malaysia11.1992
Skills
- Leadership
- Administrative Duties
- Team Management
- Effective Communication
- Team Meetings
Accomplishments
- Received SHQSA "Hero Award" - fight against the COVID-19 pandemic, 2021
- Received KKH 10 Years Long Service Award, 2018
- Received SHQSA "Silver Award" - outstanding and commendable service, 2012 to 2013
- Supervised team of average 20 to 26 staff members.
- Collaborated with team of in the development of Digital Transformation Taskforce, 2022 to 2024.
- Collaborated with team in the development of Inter-Professional Collaboration Workgroup For Accounts Receivables, 2020 to 2022.
- Appointed as member of the Finance Division Organizing Committee, 2015.
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Senior Patient Service Associate Executive
KK Women's and Children's Hospital
09.2007 - Current
Assistant Store Manager
Cheers Holdings (2004) Pte Ltd
08.2007 - 08.2007
Admission Officer Leader
Singapore General Hospital
09.2005 - 09.2006
Customer Service Officer
Luxury Tours & Travel Pte Ltd
06.2005 - 06.2005
Collection Officer - Receivables Mgmt. Services
Infocredit D&B (Singapore) Pte Ltd
08.2004 - 03.2005
Patient Service Officer
Mount Alvernia Hospital
07.2000 - 07.2004
Waitress
Sloane Court Hotel Pte Ltd
12.1998 - 01.1999
General Office Clerk
Pacline (M) Sdn Bhd
01.1995 - 01.1998
Bachelor of Arts - Communications
Edith Cowan University
Lim Kok Wing Institute Of Creative Technology
Art Stream
Convent Secondary School
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