Tin Aung Win (Travis)
Summary
Boasting a solid track record of over 16 years in the IT industry, with a particular focus on the telecom, billing, and payment gateway sectors, I am a seasoned professional dedicated to operational excellence. My comprehensive skill set includes Data Analysis, Operations Management, and Testing Management, all of which are bolstered by my proficiency in implementing and supporting IT service management frameworks. As a Service Application Manager, I currently lead a dynamic team of over 20 specialists, ensuring the delivery of services that adhere to stringent Service Level Agreements (SLAs).
My commitment to meeting project deadlines, boosting profitability, and nurturing business growth is unwavering, especially in fast-paced, ever-changing environments. With deep domain expertise in charging, billing, fulfillment, and payment systems, along with extensive practical experience, I stand as a strategic asset ready to make a substantial impact within any progressive organization. As a proven leader, I am eager to bring my skills to your team and help drive success.
Overview
25
25
years of professional experience
Work History
App Development Associate Manager
Accenture Pte Ltd
07.2022 - Current
- Directed a dynamic team of over 20 specialist, ensuring strict compliance with Service Level Agreements (SLAs) and performing comprehensive system analysis for various programs, applications, and web services.
- Achieved notable milestones in project delivery, increased profitability, and facilitated business growth.
- Oversaw the management of billing and roaming applications, prioritizing operational accuracy and reliability.
- Pioneered incident management protocols for Billing & Fulfillment systems to maintain uninterrupted application functionality.
- Mentored team members to enhance professional development and accountability in workplace.
AO Support Lead
Jobline Resources Pte Ltd
11.2021 - 07.2022
- Spearheaded content charging management as a dedicated Service Application Manager, ensuring seamless operations and customer satisfaction.
- Expertly managed the Singtel Onepay payment gateway, delivering secure and efficient transaction processing.
- Oversaw billing applications, maintaining accuracy and reliability in financial operations.
- Coordinated and executed change requests for software and applications, driving continuous improvement and innovation.
IT Manager
Pan Asia Resource Pte Ltd
08.2017 - 10.2021
- Spearheaded B2B & B2C integration projects, delivering advanced technical solutions with a focus on robust process controls and optimization.
- Maintained operational excellence through proactive system performance monitoring and swift issue resolution.
- Lead continuous improvement initiatives, enhancing efficiency and optimizing system functionality.
- Ensured strict adherence to IT industry regulations by diligently managing product license compliance.
Application System Manager
Recruit Express Pte Ltd
10.2014 - 07.2017
- Spearheaded B2B & B2C integration projects, delivering advanced technical solutions with a focus on robust process controls and optimization.
- Maintained operational excellence through proactive system performance monitoring and swift issue resolution.
- Lead continuous improvement initiatives, enhancing efficiency and optimizing system functionality.
- Ensured strict adherence to IT industry regulations by diligently managing product license compliance.
- Oversaw incident response efforts, proactively addressing issues before it's escalated into larger problems.
Senior Technical Engineer
Xcellink Pte Ltd
10.2013 - 10.2014
- Spearheaded comprehensive API testing utilizing SOAP UI across WebSphere and JBOSS platforms, ensuring robust integration and peer-to-peer system reliability
- Executed full-spectrum functional and automation testing to validate system performance and behavior
- Lead rigorous regression testing cycles to maintain system integrity following updates and modifications
- Developed detailed test scenarios and cases, crafted targeted test data, and meticulously documented findings
- Streamlined defect tracking and reporting processes on Unix/Linux environments, enhancing issue resolution efficiency.
Engineer
Singapore Telecommunication Ltd
03.2008 - 09.2013
- Oversaw a diverse portfolio of over 4,000 products with integrated payment solutions including credit cards, eNets, UnionPay, Dash, and Singtel billing
- Conducted thorough data analysis to support daily production operations, offering Level 2 and Level 3/project implementation support
- Recommended strategic enhancements to system architecture for continuous operational improvement
- Analyzed data for L2/L3 support
- Improved system design.
Engineer
Fortune International Ltd, Mandalay
01.2000 - 01.2008
- Coordinated cross-functionally with clients, vendors, on-site teams, subcontractors, and internal departments to resolve technical issues and deliver solutions
- Managed client & vendor relations
- Coordinated site ops & tech support
- Facilitated subcontractor collaboration
- Delivered technical solutions & support.
Education
Bachelor of Computer Science -
Mandalay Computer University
Myanamar01.2006
Skills
- IT Operations
- Incident Management
- Data Analysis
- Critical thinking & Problem solving
- Data Verification & Maintenance
- Business Analysis and Reporting
- Oracle SQL
- Crystal Reports
- Sybase DB
- Leadership and Teamwork
- JAVA
- API Testing
- Jmeter
- Unix/Linux
- Budgeting
- Confluence
- JIRA
- Control-M
Languages
English
Drivinglicense - Category
Class 3
Personal Information
- Title: APP DEVELOPMENT ASSOC MANAGER
- Nationality: Myanmar
- Marital Status: Married
- Visa Status: N.A
References
References available upon request
Hobbies and Interests
Football
Timeline
App Development Associate Manager
Accenture Pte Ltd
07.2022 - Current
AO Support Lead
Jobline Resources Pte Ltd
11.2021 - 07.2022
IT Manager
Pan Asia Resource Pte Ltd
08.2017 - 10.2021
Application System Manager
Recruit Express Pte Ltd
10.2014 - 07.2017
Senior Technical Engineer
Xcellink Pte Ltd
10.2013 - 10.2014
Engineer
Singapore Telecommunication Ltd
03.2008 - 09.2013
Engineer
Fortune International Ltd, Mandalay
01.2000 - 01.2008
Bachelor of Computer Science -
Mandalay Computer University
Similar Profiles
Mariam Parveen Asif AkhtarMariam Parveen Asif Akhtar
Application Developer Senior Analyst at Accenture PTE LTDApplication Developer Senior Analyst at Accenture PTE LTD
Md KamalMd Kamal
Senior Customer Success Manager at Accenture Pte LtdSenior Customer Success Manager at Accenture Pte Ltd
Ranjani RaoRanjani Rao
Business Process Service Analyst at Accenture PTE LTDBusiness Process Service Analyst at Accenture PTE LTD
Caleb YangCaleb Yang
Business and Integration Architecture Analyst at Accenture Pte LtdBusiness and Integration Architecture Analyst at Accenture Pte Ltd
Dharmendra SharmaDharmendra Sharma
Packaged App Development Associate Manager at AccenturePackaged App Development Associate Manager at Accenture