Tina Yu
Summary
Driven to excel, I leveraged my call center experience and stress tolerance at FCI Taiwan Limited to significantly enhance customer satisfaction. By fostering team collaboration and effectively resolving escalated issues, I ensured high service quality, strengthening client relationships. My approach resulted in a positive, high-morale work environment and notable improvements in service delivery.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Supervisor
FCI Taiwan Limited
01.2013 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with manufacturing sites to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Law - Economics
TungHai University
TaiChung , Taiwan 07.1993
Skills
- Customer Satisfaction
- Client Relationship Building
- Call center experience
- Stress Tolerance
Timeline
Senior Customer Service Supervisor
FCI Taiwan Limited
01.2013 - Current
Bachelor of Law - Economics
TungHai University
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