Tina Chua
Rainbow Centre, Admiral Hill School
2
Languages
1
Certification
10
years of professional experience
Community-focused professional with over 7 years of experience in the social service sector, specialising in programme development, stakeholder collaboration, community engagement, and family support. Experienced in building partnerships with multidisciplinary teams, coordinating cross-sector initiatives, developing community programmes, and using data to improve service delivery. Passionate about strengthening community networks and creating collaborative solutions that improve outcomes for children, families, and vulnerable populations.
Work History
Social Worker
3 Years 6 Months- Managed a portfolio of 60–70 children and families annually, coordinating support through collaboration with multidisciplinary teams, schools, healthcare professionals, and community agencies to deliver integrated services.
- Built and maintained strong relationships with children, families, and internal and external stakeholders to identify needs, facilitate referrals, and enhance access to appropriate community resources.
- Partnered with educators, therapists, and allied professionals to develop and implement holistic support plans that promoted positive developmental and family outcomes.
- Facilitated engagement sessions, parent support groups, and community-based programmes to strengthen family resilience, encourage participation, and foster meaningful stakeholder relationships.
- Ensured compliance with child protection, confidentiality, and organisational policies while coordinating services across multiple stakeholders to safeguard client well-being.
- Designed and delivered psychoeducational initiatives for lower-income families in collaboration with community partners, improving access to support services and empowering families with practical knowledge and resources.
- Evaluated programme effectiveness using participant feedback and service data, recommending enhancements to improve community engagement, service delivery, and programme impact.
- Planned and facilitated workshops on parenting, and social-emotional well-being, working with internal teams and community stakeholders to deliver impactful outreach and education initiatives.
Senior Programmme Executive
3 Years 6 Months- Co-led the end-to-end development and launch of a new programme, driving the initiative from concept, planning, and stakeholder engagement through to successful implementation.
- Conducted stakeholder consultations and needs assessments to inform programme design, ensuring initiatives addressed community needs and aligned with organisational priorities.
- Established programme frameworks, operational processes, and standard operating procedures to support sustainable programme delivery and service excellence.
- Built collaborative relationships with internal departments and external stakeholders to coordinate programme implementation, strengthen partnerships, and facilitate cross-functional collaboration.
- Monitored programme performance through data analysis and stakeholder feedback, identifying opportunities to enhance programme effectiveness and inform continuous improvement.
- Managed programme timelines, resources, and project milestones to ensure successful delivery while maintaining quality and operational efficiency.
Supervisor
2 Years 4 Months- Managed the day-to-day operations of the student care centre, ensuring high-quality service delivery and compliance with regulatory, safety, and organisational standards.
- Designed and delivered enrichment and developmental programmes that fostered children’s academic, behavioural, and social growth while encouraging family engagement.
- Built positive relationships with students, parents, schools, and external stakeholders to support children’s development and facilitate effective communication and collaboration.
- Coordinated Student Care Financial Assistance (SCFA) applications and administrative processes, supporting families in accessing financial assistance and community resources.
- Contributed to the centre achieving a Grade A rating during official audits by maintaining operational excellence, strengthening quality assurance processes, and ensuring regulatory compliance.
- Coordinated staffing schedules, programmes, and centre activities, optimising resources to enhance service delivery and participant engagement
Education
Bachelor of Social Work - Merit
Diploma in Arts And Theatre Management
Skills
Community engagement
Financial budgeting and reporting
Multitasking and organization
Programme Development
Community Outreach
Strategic Collaboration
Cross-functional Coordination
Event & Workshop Planning
Relationship Management
Programme Evaluation
Project Management
Certification
- Certificate in Foundational Systemic Application in Social Work and Clinical Practice — Counselling and Care Centre (2025)
- Vulnerable Adult Reporting Guide — Social Service Institute (2025)
- Certificate in Foundational Systemic Thinking in Social Work and Clinical Practice — Counselling and Care Centre (2024)
- Intentional Interviewing & Counselling — Academy of Human Development (2023)
- Suicide Intervention Skills Workshop — Samaritans of Singapore (2023)
- Child Abuse Reporting Guide — Social Service Institute (2023)
LANGUAGES
English - Fluent
Mandarin - Fluent
AWARDS
Grab Emerald Circle Scholarship (2021)
Timeline
Social Worker
Rainbow Centre, Admiral Hill School
01.2023 - CurrentRead More
Senior Programmme Executive
Rainbow Centre
06.2019 - 12.2022Read More
Supervisor
Alphajoy Student Care
01.2017 - 05.2019Read More
Republic Polytechnic
Diploma in Arts And Theatre Management
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Singapore University of Social Sciences
Bachelor of Social Work from Merit
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