Timothy Vincent

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee evaluations, and station performance
• Managed operational excellence mentoring personnel and business partners on safety, security and company procedures.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Work closely with regional GMs to share best practices from other stations on ways to improve operational performance, safety cultures and security processes in guidance with local authorities and TSA requirements.
• Ensure the team is equipped with the right tools and necessary training to deliver outstanding service to our customers to maintain and extend relationships.
• Built strong relationships with the Airport community

• Improved station efficiency by implementing new operational strategies and streamlining processes.
• Reduced operating costs through effective budgeting and expense management.
• Streamlined communications between departments to improve overall efficiency within the station environment.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Conduct regular station audits to ensure our business partners and their teams are in compliance to standards and procedures of the airline as well as the relevant regulatory departments.
• Enhanced employee performance by providing ongoing training, coaching, and feedback.
• Collaborated with regional management to align station objectives with company goals.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
• Officially took over management of Cargo Operations on
  02Nov’2019, duties include oversight on cargo build up, ramp
  loading and liaison with cargo sales team on offloading and space
  availability
• Represent Cebu Pacific at AOC and also any engagement activities
  with local Airport and Government partners

• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
• Prepare pre-departure and post-departure reports and passenger manifests.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Collaborated with team members to achieve high levels of performance in demanding situations.

• Start up of APS Ramp & OCC Operations in Singapore at the Budget Terminal
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Coordination with all departments (passenger
  services / catering / flight ops) to ensure organized operations.
• Start-up of Ramp operations in Terminal 1 for the handling of Jet Star Asia

Customer Service Agent
(FEB 05-MAR 06) -

• Pioneer start up team for Swissport Singapore Passenger Services
• Assisted passengers with check-in processes, ensuring a smooth and efficient experience
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Flight Coordinator/OCC
(MAR 06 – NOV 06)

• Ensured optimal staffing levels for all flights by tracking employee work hours, vacations, sick days, and other leave types according to established policies and guidelines.
• Ensured passenger safety by strictly adhering to all airport security

protocols and procedures during boarding

• Facilitated seamless cooperation among various departments such as aircraft scheduling, maintenance, crew training, and customer service to ensure smooth operations.
• Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
• Increased on-time departure rates by closely monitoring turn-around times for arriving flights, ensuring that boarding procedures were expedited without compromising safety standards.

Passenger Service Supervisor
( (Nov 09 – Mar 09)

• Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
• Oversaw ticketing, gate and ramp services.
• Monitored security and maintained operational protocols.
• Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Supported colleagues during peak hours by taking on additional tasks when needed.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Assisted customers with special needs, offering personalized support throughout their travel experience.
• Promoted to acting officer to be part of the start up team for Tiger Airways
• Actively participated in team meetings, sharing insights on improving the overall customer experience journey.
• Delivered exceptional support during peak periods, managing stress effectively without compromising service standards.