TIMOTHY LIM
Singapore
Summary
Passionate self-motivated professional with 10+ years of experience in aviation Airport Ground Handling involving in both dnata & SATS respectively. Known for strong problem solving capabilities involving above and below wing activities, focusing on operational management, safety compliance, resource allocation, team leadership, among the passenger service sector. Keen to adapt to ever changing demands and utilizing strategic planning to enhance team collaboration among the teams to drive consistent results.
Overview
20
20
years of professional experience
Work History
Terminal Manager
Dnata Singapore Pte Ltd
02.2024 - 10.2024
- Manage Airport Terminal Operations utilizing various data driven tools & analyzing airline customer loads data with passenger's feedback data, leading the team of frontline staff to ensure exceptional passenger assistance and on-time flight operations. Coordinated with airlines whist meeting the criteria of the safety, security and compliance's team to deliver on time performance and seamless passenger experience.
- Led the crisis response during [Microsoft outage in 2024, Dubai extreme weather delays, staffing shortages for new airline, security incidents involving firearms brought by Captain. etc.], ensuring quick decision resolution from the team with respective aviation authorities and delivering informative passenger communication.
- Manage high key important flights [government & ministers visits, Pope Francis visits, celebrity visits. etc.] ensuring smooth handling of the overall above wing flight handling.
- Implemented certain strategic improvements that reduced passenger wait times for buggy and check in operations by 15% by optimizing check-in processes, pick up points and streamlining security protocols
Production Manager / QA Lead
Decal Singapore Pte Ltd
02.2023 - 01.2024
- Manage & supervise daily operations of both printing line types from digital to flexographic printing production and monitor & implement quality control processes to ensure adherence to company and client's specifications. Lead QA audits & coordinate corrective actions to maintain compliance with latest ISO standards to meet customer expectations to optimize production processes utilizing Lean and Six Sigma methodologies.
- Monitor production schedules, forecast resource needs with supplier, and coordinate with sales team with production inventory to avoid delays. Conducting equipment maintenance schedules and lead troubleshooting to minimize downtime. Utilizing monthly KPIs to track operational performance to make driven data informed decisions for international sales targets.
Manager, Safety Systems
SATS Ltd
09.2019 - 07.2022
- Corporate Risk and Safety team managing the overall aspect of developing and maintaining the framework for transforming SATS workplace safety
- Safety Officer in SATS passenger services supporting in the development of various safety programs, advising and suggesting on safety-related topics, conducting risk assessments, organizing training programs, inspecting airport premises, overseeing SATS building installations, stopping unsafe activities, identifying incidents to determine the cause of accidents and preparing reports
Assistant Manager, Service Planner (SQMI)
SATS Ltd
07.2018 - 09.2019
- Perform airline research and analysis, encompass gathering and analyzing airline customer loads data and complains feedback, liaising with external third parties such as vendors and suppliers for passenger services, establishing guidelines and timelines for key passenger projects, manage financial budget and resource allocation, manage manpower deployment at passenger service department (SQMI), work with the team to developing strategies to optimize operations
Airline Relations Manager, Passenger Service (OAL)
SATS Ltd
07.2015 - 07.2018
- Building and maintaining strong relationships with airline clients, ensuring airline customers compliments and complains are managed, maintaining an in-depth knowledge of terminal 3 airlines winter and summer schedules demands, establishing guidelines and timelines for key passenger projects, work with the operational team to optimize operations giving the airlines clients a strong operating efficient passenger service team.
Project Manager, Cargo Network Solutions
SATS Ltd
07.2014 - 07.2016
- Set up a Cargo Network Solutions (CNS) hub team from ideation through to completion. SATS Cargo Planning team works together with the CNS hub team before directly liaising with SIA Cargo planning team to ensure
cargo loads are planned, managed and uplifted on a daily basis. - Involves leading project planning sessions with both SATS and SIA stakeholders. Coordinating staff and internal manning resources to meet project progress and deadlines, Managing relationships with client and stakeholders.
- Building designs and signing off on contacts, overseeing all
incoming and outgoing project documentation, involved in the tender process (design, submission and review) and risk mitigation plan. Conducting project review and creating detailed reports for executive level and above.
Operations Manager, Cargo ECC & Mail
SATS Ltd
07.2014 - 07.2015
- Manage both service planning and operations in the SATS ECC & Mail department.
Service Planner, Cargo SQMI Hub Operations
SATS Ltd
07.2012 - 07.2014
- Manage manpower and resource in Cargo SQMI Hub Ops
Operations Executive, Cargo SQMI Hub Operations
SATS Ltd
07.2010 - 07.2012
- Manage operational requirement for Cargo Hub Ops at Airfreight Terminal
BAGGAGE OPERATIONS
Palmerston North Airport
02.2009 - 07.2009
- Perform task as a baggage operations at the domestic airport in Palmerston North, New Zealand
WEB DESIGNER
Wavelink Maritime Institute Pte Ltd
07.2004 - 12.2004
- Create and manage the organization's travel website for customers to purchase Marine travel tours.
Education
Bachelor Degree - Aviation Management
Massey University
Palmerston North, New Zealand12.2010
Diploma - Business Information Technology
Singapore Polytechnic
Singapore12.2005
GCE O LEVELS -
Maris Stella High School
Singapore12.2001
Skills
- Microsoft Office
- Adobe Photoshop
- Flash MX
- Dreamweaver MX
- Java
- C
- Visual Basic NET
- JavaScript
- Basic HTML
- Adobe Premiere
- Microsoft Power BI
Languages
English
Mandarin
Sign Language
Timeline
Terminal Manager
Dnata Singapore Pte Ltd
02.2024 - 10.2024
Production Manager / QA Lead
Decal Singapore Pte Ltd
02.2023 - 01.2024
Manager, Safety Systems
SATS Ltd
09.2019 - 07.2022
Assistant Manager, Service Planner (SQMI)
SATS Ltd
07.2018 - 09.2019
Airline Relations Manager, Passenger Service (OAL)
SATS Ltd
07.2015 - 07.2018
Project Manager, Cargo Network Solutions
SATS Ltd
07.2014 - 07.2016
Operations Manager, Cargo ECC & Mail
SATS Ltd
07.2014 - 07.2015
Service Planner, Cargo SQMI Hub Operations
SATS Ltd
07.2012 - 07.2014
Operations Executive, Cargo SQMI Hub Operations
SATS Ltd
07.2010 - 07.2012
BAGGAGE OPERATIONS
Palmerston North Airport
02.2009 - 07.2009
WEB DESIGNER
Wavelink Maritime Institute Pte Ltd
07.2004 - 12.2004
Bachelor Degree - Aviation Management
Massey University
Diploma - Business Information Technology
Singapore Polytechnic
GCE O LEVELS -
Maris Stella High School
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