TIMOTHY HO
Summary
Highly motivated and independent individual. Seeking opportunities to further learn and improve operational and leadership skills, as well as training abilities, to add value and contribute to the growth of the company.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
PELI BIOTHERMAL ASIA PTE LTD
03.2022 - 02.2024
- To work closely with customers and internal departments to process sales orders to completion
- Monitoring and managing of local inventory
- Responsible for all site coordination and communication with relevant stakeholders
- Resolve all shipment related issues with forwarders or customers
- Creation and maintenance of all APAC customer accounts
- Main POC for all new inquiries, complaints or feedbacks
- Work with Quality Team to ensure all quality related issues resolved in a timely manner
- Assist to provide necessary information for ISO auditors
- Oversee APAC Rental Program (COD) as part of services offerings.
- Maintaining of Sales and Rental Program Reports.
CUSTOMER SERVICE OFFICER
ROCHE SINGAPORE PTE LTD
11.2019 - 06.2021
- Monitoring Test Status of Patient's Samples
- Resolve Test Related Issues with Physicians/Affiliates
- Updating and Maintaining of Daily Report
- Main POC between the Lab (US) and Customers
- Handling Inquiries within APAC Region (Calls or Emails)
- Releasing of Medical Reports to Physicians/Affiliates at earliest availability.
- Trainer for APAC Region (Process/System Related)
- Complaint Management (CRM - Salesforce)
- Monitoring of KPI for APAC CS Team.
CUSTOMER SERVICE ADMINISTRATOR
LIEBHERR-SINGAPORE PTE LTD
05.2018 - 11.2019
- Coordinating and Overseeing Daily Operations
- Attending to Customer Enquiries (via Emails, Phone Calls or Walk-Ins)
- Establishing New System Processes & Policies
- In-Charge of Spare Part Stock Movements (Incoming & Outgoing)
- Sale of Spare Parts
- Managing Service Team's Attendance and Overtime
- Scheduling Service Technicians' Daily Repair Routines
- Invoicing and Revenue Reporting.
CUSTOMER SERVICE REPRESENTATIVE
ISAGENIX SINGAPORE
03.2016 - 05.2018
- Weekly Reports (Sales/Enrollment Reports, Cash Reports)
- Managing and Planning of Team Roster
- Training of Newly Joined Staffs
- Conveying & Driving of International Goals
- Oversee Day-to-Day Operations
- Point-of-Sales
- Front Counter Duties
- Call Center Duties
- Membership/Product Enquiries
- Establishing & Maintaining Close Relationship with New/Existing Members
- Upsell Current Products and Promotions available
- Supporting Sales Events.
MEMBERSHIP & GUEST RELATIONS EXEC.
ONE 15 MARINA
03.2015 - 03.2016
- Check-in/out of Guests
- Attending to Members and Guests' Enquiries on Room Information & Rates
- Handling of Service Recovery
- Payment and Invoicing
- Club Tour
- Assisting Phone Duties.
CUSTOMER SERVICE REPRESENTATIVE
ISAGENIX SINGAPORE
01.2014 - 12.2014
- Point-of-Sales
- Front Counter Duties
- Call Center Duties
- Membership/Product Enquiries
- Establishing & Maintaining Close Relationship with New/Existing Members.
Education
BACHELOR OF ARTS (HON) BUSINESS ADMIN -
BIRMINGHAM CITY UNIVERSITY
01.2018
DIPLOMA IN BIOTECHNOLOGY -
REPUBLIC POLYTECHNIC
01.2011
GCE 'O' LEVELS -
JURONG SECONDARY SCHOOL
01.2007
Skills
- Proficient in Microsoft Words/Excel/PowerPoint
- Valid Class 3 Driving License
- Systems: CRM - Salesforce, ERP/SAP
- Report Preparation
- Stock management
- Product Promotion
- Complaint resolution
- [Software] CRM system proficiency
- Report creation
- Customer RMA management
- Process Improvement
- Complaint Handling
- Cross-Functional Collaboration
Accomplishments
- Conducted multiple training sessions for all affiliates/customer service staffs within APAC.
- Participated in the global customer experience deep dive sessions as a trainer/facilitator.
- Participated in new Product Launch (new liquid biopsy enhancement)
Personal Information
- Identification Number: S9120441Z
- Date of Birth: 5 June 1991
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PELI BIOTHERMAL ASIA PTE LTD
03.2022 - 02.2024
CUSTOMER SERVICE OFFICER
ROCHE SINGAPORE PTE LTD
11.2019 - 06.2021
CUSTOMER SERVICE ADMINISTRATOR
LIEBHERR-SINGAPORE PTE LTD
05.2018 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
ISAGENIX SINGAPORE
03.2016 - 05.2018
MEMBERSHIP & GUEST RELATIONS EXEC.
ONE 15 MARINA
03.2015 - 03.2016
CUSTOMER SERVICE REPRESENTATIVE
ISAGENIX SINGAPORE
01.2014 - 12.2014
BACHELOR OF ARTS (HON) BUSINESS ADMIN -
BIRMINGHAM CITY UNIVERSITY
DIPLOMA IN BIOTECHNOLOGY -
REPUBLIC POLYTECHNIC
GCE 'O' LEVELS -
JURONG SECONDARY SCHOOL
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