Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Tiffany Teh

Summary

I work with a positive and competitive attitude where I would always welcome new challenges to learn to overcome most obstacles I would face.


With my outgoing personality, I adapt easily into new environments. Over time I would find myself comfortably working around with my teammates.


With my past working experiences, I have gathered knowledge on certain roles of different working industries. And with that knowledge, I would love to embark on new journeys and meet new people providing them with services that they would require and go an extra mile to make sure their needs are met.

Overview

9
9
years of professional experience

Work History

Beauty and Sales Executive

Optimo Singapore
08.2022 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Front Desk Officer

Hollandse Club
02.2019 - 01.2020
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.

Waitress

The Lo & Behold: OverEasy
10.2016 - 11.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Assisting customers with their requests and going an extra mile to ensure they had a pleasant and satisfied dine-in experience

Retail Intern

Simply Toys
09.2017 - 03.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked with loss prevention in monitoring shopper behavior.

Retail Customer Service Officer

The North Face
06.2016 - 10.2016
  • Protected products from damage by using proper packaging and bagging techniques.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.


Customer Service Officer

Cathay Cineplex: The Platinum Movie Suite
12.2014 - 04.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Diploma In Customer Experience And Business

Republic Polytechnic
05.2018

No Degree -

Naval Base Secondary School
09.2014

Skills

  • Promotional Campaigns
  • Goals and Performance
  • Sales and Marketing
  • Critical Thinking
  • Strong spoken English
  • Building bonds with customers

Timeline

Beauty and Sales Executive

Optimo Singapore
08.2022 - Current

Front Desk Officer

Hollandse Club
02.2019 - 01.2020

Retail Intern

Simply Toys
09.2017 - 03.2018

Waitress

The Lo & Behold: OverEasy
10.2016 - 11.2018

Retail Customer Service Officer

The North Face
06.2016 - 10.2016

Customer Service Officer

Cathay Cineplex: The Platinum Movie Suite
12.2014 - 04.2015

Diploma - Diploma In Customer Experience And Business

Republic Polytechnic

No Degree -

Naval Base Secondary School

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Tiffany Teh