Tiffany Shi
Summary
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Manicurist and Pedicurist
Nailz Treats
10.2023 - Current
Slimming Consultant
London Weight Management
06.2021 - 09.2023
- Assisted customers through consultation understanding and explaining their concerns and needs and guide them throughout the process like treatment sessions, aftercare and deliver results to customers. Also building good relationship and managed with customers through regular check-ins and updates on the process.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Manicurist and Pedicurist
KZ Nail & Beauty Studio
08.2020 - 05.2021
- During my work here as a full time student manicurist. I've learn more advanced skill techniques with 1 to 1 guidance compared during my internship with SL Beauty. I've also learn eyelash extensions during my work time to enhance more skills.
- During 2021 I've participated for ACPF 2nd Asia Contest PMU Festival(2021) offline during Covid-19 pandemic and gotten Excellence in Eyelash Extension Award.
- During 2023 I've also participated for ACPF 3rd Asia Contest PMU Festival(2023) on site and gotten Excellence in Blooming Nail Art Award. It was competitive contest during that time with so many talented people. It was a great experience.
Waitress
Gangnam Story
11.2019 - 06.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service and maintaining good service standards even during busy shifts.
- Worked closely with shift manager to solve problems and handle customer concerns and handled in a professional manner.
- Handling cashier duties ensuring accurate accounting at the end of night shift.
Manicurist and Pedicurist
SL Beauty & Slimming Centre
10.2018 - 06.2019
- During my internship here with SL Beauty & Slimming Centre, I've gain some knowledge of nail techniques and products to enhance my skills and knowing how to provide customer service, addressing concerns promptly in a professionally to maintain client trust.
Education
Nitec Beauty & Wellness
Institution Of Technical Eduction
Singapore 02.2019
PeiCai Secondary School
Singapore 11.2017
Skills
- Customer Service
- Store opening and closing
- Sales expertise
- Interpersonal Skills
- Appointment Scheduling
- Product Promotion
- Service Upselling
- Client Relations
Timeline
Manicurist and Pedicurist
Nailz Treats
10.2023 - Current
Slimming Consultant
London Weight Management
06.2021 - 09.2023
Manicurist and Pedicurist
KZ Nail & Beauty Studio
08.2020 - 05.2021
Waitress
Gangnam Story
11.2019 - 06.2020
Manicurist and Pedicurist
SL Beauty & Slimming Centre
10.2018 - 06.2019
Nitec Beauty & Wellness
Institution Of Technical Eduction
PeiCai Secondary School
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