Tien Mei Ling
China Offshore Oil Singapore International Pte Ltd
2
Certifications
25
years of professional experience
Demurrage Executive managing demurrage calculations, shipping claims, receivables, and payable claim reviews across charter party and trading contract terms. Coordinates with agents, masters, operators, brokers, and ship owners to settle disputes, protect recovery value, and reduce profit leakage. Tracks time bars, reminders, payment dates, and monthly claims and accrual reporting for commercial and operations teams.
Work History
Demurrage Executive
2 Years 4 Months- Review charter party clauses to confirm laytime terms and identify chargeable delays.
- Prepare demurrage statements and supporting files for internal review and client submission.
- Coordinate with shipping teams to resolve documentation gaps before claims progress.
- Maintain accurate case notes and claim histories to support consistent follow-up on open items.
- Monitor settlement status and escalate overdue invoices for timely resolution.
- Communicate with counterparts to clarify invoice details and confirm settlement expectations.
- Reconcile claim documentation against vessel movements and port events to support accurate billing.
- Follow up on outstanding claim responses to keep cases moving toward closure.
- Coordinate invoice approvals with finance teams to keep payment cycles moving.
- Organize claim files and correspondence for quick retrieval during settlement reviews.
- Assist with inventory control records when shipment discrepancies require review.
CLAIM EXECUTIVE
3 Years 5 Months- Perform 50-80 accounts receivable follow-up actions monthly with counterparties to speed settlement.
- Track 50-100 demurrage claims weekly across cargo operations, applying Laytime calculation to update exposure.
- Prepare receivable claims under charter parties and trading contracts, translating terms and conditions into accurate submissions.
- Review payable claims against statements of fact and contract terms, using Charter party review to validate disputed charges.
- Negotiate settlements with external counterparties, ship owners, agents, and brokers to maximize recoveries and limit profit leakage.
- Coordinate with settlements teams to process demurrage and shipping claim payables, maintain billing accuracy, and support timely receivables.
- Monitor vessel schedules, report dispute risks to commercial and operations teams, and prepare monthly claim and accrual updates.
SALES EXECUTIVE
2 Years 3 Months- Tracked [number] shipping documents monthly against contract requirements and shipment milestones.
- Prepared sales quotations and costing to support business development discussions and customer proposals.
- Managed order processing, vessel schedule updates, and shipping document handling to support timely delivery.
- Coordinated letters of credit, bank documentation, and credit and settlement tracking with suppliers and customers.
POST FIXTURE OPERATION OFFICER (CONTRACT POSITION)
2 Years 1 Month- Managed final freight settlement within 90 days while following up demurrage collections and despatch payments.
- Issued invoices to charterers promptly and followed up on freight and hire receipts under charter party terms.
- Arranged owner hires accurately and processed supplier payments in line with Rio Tinto payment policies and contractual terms.
- Verified disbursement accounts, reconciled port disbursements, and kept voyage accounts accurate and balanced.
- Coordinated with Shanghai and Singapore business units and discharge port agents on LOI matters to support smooth vessel discharge.
OPERATION SUPPORT EXECUTIVE
1 Year 6 Months- Calculated laytime and issued claim notices in line with charter party terms and contractual requirements.
- Managed port, shifting, deviation, and bunker costs for spot and time-chartered vessels, balancing commercial priorities.
- Supported settlement of ancillary trading costs, monthly insurance declarations, premium payments, stock transfers, inventory closing, and daily Platts reporting.
TRADING OPERATOR (CONTRACT POSITION)
7 Months- Supported a 20-member trading team across bunker and agricultural desks, covering post-deal activities during maternity leave absences.
- Prepared and reviewed contract drafts against traders’ deal recaps, routing terms through Trading, Credit, Treasury, Shipping, and Legal before release.
- Managed vessel nominations and clearances, aligning load and discharge requirements with terminals, sellers, and buyers on schedule.
- Checked stowage plans, segregation needs, and loading sequences with the Master to confirm vessel suitability for each deal.
- Monitored loading, transit, and discharge operations while managing invoices and letter-of-credit timing for payment and collection.
- Calculated laytime, assessed demurrage costs, and escalated related claims to HQ, while maintaining trading data accuracy in Triple Point CXL.
SHIPPING EXECUTIVE
13 Years 8 Months- Booked vessels with China-based carriers and coordinated inward shipment arrangements with warehouse, forwarders, and shipping lines.
- Managed letters of credit from term review through amendment requests, document preparation, bank negotiation, and timely release instructions.
- Arranged legalization of commercial invoices and certificates of origin with U.A.E. and Egypt embassies.
- Coordinated daily shipment arrangements across departments to keep import and export activity aligned with warehouse and sales needs.
- Requested certificate of origin applications through the Singapore Chinese Chamber of Commerce and Industry when required.
Education
Diploma International Freight Management
Bachelor of Science - Cognitive Science
Skills
Laytime calculation
Shipping operations
Shipping document handling
Charter party review
Post fixture
Demurrage claims management
Claims and accrual reporting
Payment and invoice processing
Accounts receivable follow-up
Accounts payable processing
Credit and settlement tracking
SAP
IMOS (Veson)
TradeNet
Inventory control
Negotiation
Customer relationship
Certification
Skillfuture course - Infographics and Data Visualisation
Timeline
Demurrage Executive
China Offshore Oil Singapore International Pte Ltd
06.2024 - CurrentRead More
CLAIM EXECUTIVE
IDEMITSU INTERNATIONAL (ASIA) PTE LTD
12.2020 - 05.2024Read More
SALES EXECUTIVE
BERG+SCHMIDT ASIA PTE LTD
09.2020 - 12.2022Read More
POST FIXTURE OPERATION OFFICER (CONTRACT POSITION)
RIO TINTO SHIPPING (ASIA) PTE LTD
08.2018 - 09.2020Read More
OPERATION SUPPORT EXECUTIVE
BRIGHTOIL PETROLEUM (S’PORE) PTE LTD
01.2017 - 07.2018Read More
TRADING OPERATOR (CONTRACT POSITION)
SK ENERGY INTERNATIONAL PTE LTD
03.2016 - 10.2016Read More
SHIPPING EXECUTIVE
STAR FURNITURE INDUSTRIES PTE LTD
04.2002 - 12.2015Read More
Singapore Logistics Association
Diploma International Freight Management
Read More
University of Malaysia Sarawak
Bachelor of Science from Cognitive Science
Read More