Tickson Tang
Summary
Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Administrative leader offering experience prioritising and delegating administrative tasks to drive goal achievement. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Multi-task well-known for creating positive workplace culture and high-performing teams. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Proficient Job Title delivering encouragement and feedback to help employees be successful.
Overview
10
10
years of professional experience
Work History
Lead Retail Sales Associate (Men Supervisor)
NIKE
Changi City Point
10.2023 - Current
- Participated with Coach for sales targets, strategies for improvement, and methods team to increasing overall performance.
- After discussion with Coach we walk through with Athletes to have a better plan to display Footwear to attracted consumer.
- Mentored new athletes, sharing opening/ closing best practices and helping them develop their skills from footwear/ apparel for improved performance and knowledge.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Discussion with different categories departments to achievements daily tasks.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional customer service, leading by example for junior associates athletes in delivering memorable interactions.
- Assisted in FVA (visual merchandising) efforts to create eye-catching displays, attracting more customers to the store.
- Maximised profit margins by upselling products and suggesting add-on items that complemented customer purchases.
- Enhanced customer satisfaction by providing personalised assistance and product recommendations.
- Managed efficient cash register operations.
Department Manager
Pan Pacific Retail Management (Singapore) Pte Ltd
03.2021 - 10.2023
- Establish operation strategy in a team for improving sales with own KPI.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Well scheduling planning and taking care of cashiering with Cash office.
- Stock Ordering by individual manager to increase sales of department.
- Performing with an individual KPI to drive to own department, others departments, and operation.
- Have a good productive knowledge to play around and understand customer need in the store.
- Compare pricing and earning profit for department and losses.
- Managing department activity to attract customers to shop.
- Managed inventory stock and maintain back of house to optimal stock levels.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to have a special or seasonal items to build overall sales.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Department Manager
H&M Hennes & Mauritz Pte Ltd
07.2015 - 03.2021
- Establish operation strategy in a team for improving sales with own KPI.
- Train, develop and assess Sales Advisors, as well as organize and plan department for success.
- Provide great customer service, inspiring team to deliver great shopping experience.
- Managing back office routines, including scheduling, loss prevention and budget planning to maximize profit.
- Executing campaigns and activities with visual merchandise to improve store display.
- Work with merchandise to Increase sizing with the best seller items.
- Work closely with Cash office representatives with cash in-out process and operations security sop.
- Communicated with Store managers of other departments to maintain transparency.
- Setting up a new store from overseas (Australia Perth), give them guidance and H&M value.
- Motivated sale advisers to consistently deliver effective selling behaviours through coaching and recognition.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional customer service, staying calm to inspire a team to deliver a great shopping experience.
Senior Sales Advisor
MSM Marketing SDN BHD
Lot 1801, Jln KPB 1, Kwsn Perindt. Kg. Baru Balakong, Balakong, Selangor, Malaysia
06.2014 - 06.2015
- Assist in delivery arrangements and other related duties
- Performed inventory control procedures to manage
- Performed inventory control procedures to manage stock.
Education
Level 1&2 Welding Skills - SKM (Sijil Kemahiran Malaysia)
Montfort Boys Town
Shah Alam, Selangor, Malaysia04.2014
Secondary School - SPM (Sijil Pelarjaran Malaysia)
SMK Ringlet
Jalan Besar Ringlet 39200 Tanah Rata Pahang2011
Skills
- Microsoft Office - Microsoft Word, Excel
- Coaching and Mentoring
- Staff Development
- Scheduling
- Retail Management
- Employee Coaching and Mentoring
Timeline
Lead Retail Sales Associate (Men Supervisor)
NIKE
10.2023 - Current
Department Manager
Pan Pacific Retail Management (Singapore) Pte Ltd
03.2021 - 10.2023
Department Manager
H&M Hennes & Mauritz Pte Ltd
07.2015 - 03.2021
Senior Sales Advisor
MSM Marketing SDN BHD
06.2014 - 06.2015
Level 1&2 Welding Skills - SKM (Sijil Kemahiran Malaysia)
Montfort Boys Town
Secondary School - SPM (Sijil Pelarjaran Malaysia)
SMK Ringlet