Tian Xin Wong
Summary
I am an enthusiastic and dedicated working individual with various experience such as customer service, sales and current as deskside support engineer, seeking a position in cloud operations in which I hope that my problem-solving skills can be of assistance to serve organization. As an onsite engineer - I am able to handle multiple tasks in a fast-paced environment, resolve user issues in the shortest possible time and building good relationships with users.
Overview
12
12
years of professional experience
Work History
Deskside Support Engineer
Servlink Technology Resources Pte Ltd
05.2023 - Current
- Hewlett Packard – support projects such as Singapore Airlines, Panasonic, UOB and L'Oreal Paris
- Roaming role – to provide technical onsite support such as deployment, imaging, degauss and install solid state drive in computer hardware, software and related incidents, including operating systems
- To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software
- To assist all users with any logged IT related incident and maintain customer satisfaction and respect at all times
- To escalate incidents to other support teams when necessary
- To accurately record, update and document requests using the ITSM system
Credit Cards Tele-sales Acquisition
OCBC Bank
02.2018 - 03.2023
- Perform outbound customer sales cold call with credit cards and explanation of cards benefits to customer
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
- Researched and resolved customer complaints and disputes related to credit card accounts
- To hit monthly sales quota as set by our higher management
- Data entry into system for record purposes
Retail Store Supervisor
Chocolate Origin Pte Ltd
06.2013 - 01.2018
- Welcome and Greet Customers, assist customers with their requests and ensure high level of customer satisfaction through excellent sales service
- Answered product questions and assisted customers in selection and checkout.
- Handled inbound phone calls from customers for advance orders & product explanation
- Maintain outstanding store condition and visual merchandising standards, making sure products are fully in stocked
- Interviewed job candidates and made staffing decisions, training new team members with positive reinforcement
- Organize staff schedule and explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Conducted successful cash audits at the end of each shift & keep up to date with product information
Customer Service Executive
I-VIC International Pte Ltd
01.2012 - 06.2013
- Handled inbound calls from Singtel subcribers courteously and professionally - Customer inquiries regarding about mobile, handled billing charges complaint and processing of requests from customer such as termination of value added services
- Follow-up if needed and provide timely response on customer enquiries and issues, simple data entry into the system for recording
- Assisting in the training to new team members
Education
WSQ - Python Fundamental Course For Beginners
Tertiary Infotech Pte Ltd
Singapore10.2023
Nitec in Info-Comm Technology
ITE College Central
Singapore2011
N-Level
Pasir Ris Secondary School
Singapore2008
Skills
- Call Center Operations
- End-User Support
- Desktop Support
- Microsoft Office (Word,Excel)
- Python Fundamental
- Willing to learn
- Time Management
- Attention to Detail
- Always Listening
- Responsible
- Problem-Solving
- Customer Communication and Empathy
Languages
English
Chinese (Mandarin)
Hokkien
Timeline
Deskside Support Engineer
Servlink Technology Resources Pte Ltd
05.2023 - Current
Credit Cards Tele-sales Acquisition
OCBC Bank
02.2018 - 03.2023
Retail Store Supervisor
Chocolate Origin Pte Ltd
06.2013 - 01.2018
Customer Service Executive
I-VIC International Pte Ltd
01.2012 - 06.2013
WSQ - Python Fundamental Course For Beginners
Tertiary Infotech Pte Ltd
Nitec in Info-Comm Technology
ITE College Central
N-Level
Pasir Ris Secondary School
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