Tiang Jing Foo
Summary
Dynamic Senior Business Support Manager at Singapore Telecommunication, adept at driving incident resolution and enhancing operational efficiency. Leveraging strong analytical thinking and exceptional customer service skills, I successfully led a team to implement effective solutions, significantly improving user satisfaction and minimizing recurring issues. Committed to fostering collaboration and continuous process improvement.
Overview
30
30
years of professional experience
Work History
Senior Business Support Manager
Singapore Telecommunication
09.1995 - Current
- Led a team supporting incident management & operation support
- Assess business impact and work with IT to implement workaround for business
- Monitor trending, spikes and repeated incidents and call out for detail investigation / resolution
- Solicit for root cause analysis, preventive measures and proper resolution of the incident
- Work with IT / Squads / business to prioritise fixes and tighten any design / process gaps identified
- Perform customer management to ensure users are kept up to date on the issue & resolution timeline
Education
Degree in Information Technology - Information Technology
Queensland University of Technology
Australia06-1995
Skills
- Customer service
- Verbal and written communication
- Decision-making
- Team building and leadership
- Employee motivation and management
- Customer relationship management
- Analytical thinking
- Issue resolution
- Project management and Process improvement
Timeline
Senior Business Support Manager
Singapore Telecommunication
09.1995 - Current
Degree in Information Technology - Information Technology
Queensland University of Technology
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