Tia Zhuo Han
Summary
Adept at fostering teamwork and enhancing customer satisfaction, my tenure at GrabCar Pte Ltd honed my troubleshooting and effective communication skills. Demonstrated ability to exceed performance targets through attention to detail and a commitment to safety and quality standards. Proven track record in fast-paced environments, balancing technical acumen with exemplary service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Looking to boost my resume as well as various skillsets for my personal growth.
Overview
8
8
years of professional experience
Work History
Merchants Ops Operator
GrabCar Pte Ltd
02.2022 - 09.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Examined incoming materials and compared to documentation for accuracy and quality.
Temp Events Crew
F&N Foods Pte Ltd
01.2022 - 01.2022
- Balanced boxes on pallets to prevent shifting and damage.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Selling and promoting of beverages in roadshows during festive periods.
Visitor Service Officer
Sengkang General Hospital Pte Ltd
05.2021 - 09.2021
- Improved overall accessibility by addressing the needs of individuals with disabilities or additional requirements during their visit.
- Maintained accurate records of daily attendance figures using software programs provided by the organization.
- Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
- Enhanced visitor experience by providing exceptional customer service and addressing inquiries.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Temp Ops Operator Assistant
Kitchen by GrabFood (Singapore) Pte Ltd
03.2021 - 07.2021
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
IT Promoter
ProLink@COMEX
09.2016 - 09.2016
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
Hotel Service Crew
Park Royal @ Pickering
01.2015 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCE O' Level Certificate -
Compassvale Secondary School
SingaporeDiploma - Diploma In Banking & Finance
Kaplan Higher Education
Singapore06-2024
Skills
- Teamwork and collaboration
- Attention to detail
- Troubleshooting
- Effective communication
- Customer service
- Computer skills
National Service Men
I have been serving the Singapore Armed Forces as a Company Quartermaster Sergeant for the 774 Infantry Battalion since 2019 till now and still active for call ups or reservist. My duty is mainly to support my company with most of the logistics and their soldier welfare with a team of responsible men under my lead.
Timeline
Merchants Ops Operator
GrabCar Pte Ltd
02.2022 - 09.2022
Temp Events Crew
F&N Foods Pte Ltd
01.2022 - 01.2022
Visitor Service Officer
Sengkang General Hospital Pte Ltd
05.2021 - 09.2021
Temp Ops Operator Assistant
Kitchen by GrabFood (Singapore) Pte Ltd
03.2021 - 07.2021
IT Promoter
ProLink@COMEX
09.2016 - 09.2016
Hotel Service Crew
Park Royal @ Pickering
01.2015 - 01.2015
GCE O' Level Certificate -
Compassvale Secondary School
Diploma - Diploma In Banking & Finance
Kaplan Higher Education
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