Thu Zar Lin
Summary
Versatile and compassionate professional with experience at Best Home, adept in HIPAA compliance and exceptional customer service. Proven track record in enhancing patient independence and quality of life, alongside boosting customer satisfaction through efficient issue resolution. Skilled in housekeeping and medical terminology, contributing to a clean, safe, and supportive environment.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Best Home
04.2023 - 12.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cleaner
Lucky Star Hotel
12.2020 - 02.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Medical Sale Assistant
Aung Myin Myint Mo Hospital
02.2018 - 07.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Education
Bachelor Of Arts - Arts of Myanmar
Yangon University
Myanmar01.2018
Certificate - Nurse Aid
Certificate of Nurse Aid
Myanmar 09.2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Sweeping and mopping
- Housekeeping
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Home Health Aide
Best Home
04.2023 - 12.2024
Cleaner
Lucky Star Hotel
12.2020 - 02.2023
Medical Sale Assistant
Aung Myin Myint Mo Hospital
02.2018 - 07.2020
Bachelor Of Arts - Arts of Myanmar
Yangon University
Certificate - Nurse Aid
Certificate of Nurse Aid
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