Thu Thu Nguyen

-Kept files and records in content management systems such as gg drive , EXCEL and others.

-Supported program operations by preparing and updating documents, reports and spreadsheets.
-Handled customer inquiries and suggestions courteously and professionally.
-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
-Answered constant flow of customer calls with minimal wait times.
-Updated account information to maintain customer records.
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Offered advice and assistance to customers, paying attention to special needs or wants.
-Processed customer service orders promptly to increase customer satisfaction.
-Responded to and directed incoming calls and other communication.
-Acted as backup for other employees by providing support and adapting to requirements of department.
-Created and updated records and files to maintain document compliance.
-Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
-Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.