Summary
Overview
Work History
Education
Skills
Language Skills
Strengths
Personal Information
Professional Courses
Timeline

Thoo Chai Ying Ivy

Singapore

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Senior Manager, Business Development

Allianz Insurance Singapore Pte Ltd
04.2020 - Current
  • Delivered effective leadership to boost team efficiency and engagement.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Consistently met or exceeded annual performance targets set by senior leadership.

Manager

Acclaim Insurance Brokers Pte Ltd
10.2006 - 04.2020
  • Service client's insurance needs
  • Review renewals and amend existing policies, if needed
  • Researched insurance companies' policies and negotiated with underwriters to find a suitable insurance cover for clients
  • Build and maintain ongoing relationships with clients including scheduling and attending meetings
  • Analyse risk exposures, provide risk management solutions to clients
  • Keep up with changes in the insurance markets and clients' industries
  • Coordinate with Claims department to ensure excellent claims handlings
  • Work closely with Finance department and clients on credit control matters
  • Grow business by cross selling new products to existing clients and bring in new clients
  • Promoted to Account Executive in 2007
  • Handle a wide portfolio of corporate accounts
  • Promoted to Senior Account Executive in 2011 and continue to handle general class of insurance
  • Managed regional programs for corporate accounts with international operations, ensuring seamless coordination across multiple countries.
  • Promoted to Assistant Manager in 2013
  • Job scope expanded to lead, supervise and motivate one Account Executive and one Executive Assistant within the team
  • Promoted to Manager in 2018
  • Handled diverse portfolio of Risk Management and Corporate clients across Property Owners, Construction, Logistics and Manufacturing sectors.

Executive Assistant

Zuellig Insurance Brokers Pte Ltd
07.2004 - 09.2006
  • Handles personal lines of insurance (i.e
  • Motor, Home and Maid insurance)
  • Prepare quotations, renewal slips and obtain quotes comparison for clients
  • Provides administrative support to Managers

Senior Claims Assistant

China Insurance Co. (Singapore) Pte Ltd
08.1998 - 03.2005
  • Handle personal lines of claims (i.e
  • Motor)
  • Provides administrative support to Managers
  • Register claims and update claims reserve
  • Prepare claim payment and send out to third party lawyers
  • Promoted to Senior Claims Assistant in 2002 and continues to handle motor claims
  • Communicate with policy holders, motor workshops, third parties (including lawyers)
  • During course of work, has to review claims fall under policy terms and conditions, negotiate and propose claims settlement

Education

GCE O Level -

Jin Tai Secondary School
01.1996

Skills

  • MS Word
  • Excel
  • PowerPoint
  • Outlook
  • Windows
  • Analytical skills
  • Interpersonal skills
  • Communication skills
  • Flexibility
  • Adaptability
  • Cross-functional team coordination
  • Teamwork and collaboration
  • Problem-solving
  • Scheduling and coordinating
  • Business development
  • Attention to detail
  • Employee coaching and mentoring

Language Skills

  • Written and spoken English
  • Written and spoken Mandarin
  • Spoken Cantonese
  • Spoken Hakka

Strengths

  • Responsible, hardworking and meticulous in her work.
  • Cheerful and polite person.
  • Able to work independently and as a team.
  • Good analytical skills.
  • Good interpersonal and communication skills.
  • Ability to be flexible and adaptable to meet deadlines.

Personal Information

  • Date of Birth: 12/30/79
  • Gender: Female
  • Nationality: Singaporean

Professional Courses

  • Book Keeping - Elementary level, Thames Business School, 1999 - 1999
  • Book Keeping - Intermediate level, Thames Business School, 1999 - 1999
  • Certificate in Personal General Insurance, 2003 - 2003
  • Certificate in Commercial General Insurance, 2004 - 2004
  • Certificate in Health Insurance, 2006 - 2006

Timeline

Senior Manager, Business Development - Allianz Insurance Singapore Pte Ltd
04.2020 - Current
Manager - Acclaim Insurance Brokers Pte Ltd
10.2006 - 04.2020
Executive Assistant - Zuellig Insurance Brokers Pte Ltd
07.2004 - 09.2006
Senior Claims Assistant - China Insurance Co. (Singapore) Pte Ltd
08.1998 - 03.2005
Jin Tai Secondary School - GCE O Level,

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Thoo Chai Ying Ivy