Thong Vilaivongse
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
6
6
years of professional experience
Work History
Owner
Narrative Coffee
06.2019 - Current
- Managed day-to-day business operations.
- Roasted coffees for in-house cafe usage and for distribution to wholesale clients
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Barista
Nylon Coffee Roasters
01.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Arts - Economics
Monash University (Caulfield)
Melbourne, Australia06.2018
GCE "A" Levels
St Andrew's Junior College
Singapore11.2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Problem-solving
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Owner
Narrative Coffee
06.2019 - Current
Barista
Nylon Coffee Roasters
01.2018 - 02.2019
Bachelor of Arts - Economics
Monash University (Caulfield)
GCE "A" Levels
St Andrew's Junior College
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