Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Thomas Joo Hong Phay

Self Employed

Summary

  • Skilled individual with passion for helping students reach academic goals. Creates engaging learning experiences tailored to meet individual student needs. Smart candidate develops strategies to help students bolster academic performance. Experienced Tutor helps students understand complex material quickly and easily. Proven track record of successfully improving student academic performance.
  • Enthusiastic Tutor working to help students develop and maintain goal-oriented study habits for consistent academic success. Equally skilled at one-on-one and group lessons using adaptable teaching strategies for different types of learners. Accustomed to both in-person and online instruction for flexibility and multimedia integration to maximize lesson engagement.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience
4
4
years of post-secondary education

Work History

Tutor

Self Employed Services
02.2004 - 01.2020
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Developed student confidence through positive reinforcement strategies.
  • Met with parents to discuss student progress and address concerns.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Assisted students in developing study skills and strategies.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Developed methods to motivate and engage students in learning.
  • Motivated students with accurate feedback and positive reinforcement.

Senior IT Consultant

Ministry Of Communication & Information Technology
Singapore
08.2000 - 01.2004
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Created service level agreement for IT operational functions and help desk operations.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Met architecture compatibility and guidelines through effective troubleshooting.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Inspected equipment, assessed functionality and optimized controls.
  • Developed clear specifications for project plans using customer requirements.
  • Assessed business requirements to forecast annual budgetary operational costs.

System Administrator

Ngee Ann Polytechnic
06.1988 - 08.2000
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Worked with users to determine areas of technology in need of improved usability.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Served as subject matter expert on proposed technology purchases.
  • Provisioned new software and hardware for use, following established security policies.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Completed reports detailing network and systems performance and downtime issues.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Implemented internet and intranet applications on multiple platforms.
  • Created nightly jobs for database backups.

Education

Advanced Diploma - Software Engineering

Ngee Ann Polytechnic
Singapore
06.1992 - 06.1994

Diploma In Computer Studies - IT

Ngee Ann Polytechnic
Singapore
06.1988 - 06.1990

Skills

Group tutoring

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Accomplishments

  • Trained and coached handicapped person to surf net through advanced voice recognition in 1990s to present before PM of Singapore
  • Part of top award winning Wits team to achieve manpower savings and automation procedures
  • Migration of servers to Windows 2000
  • Customer satisfaction winning team for all years in government IT services
  • Motivated struggling students to achieve top grades from grades D to A in both primary and secondary schools
  • Successfully ran a tuition agency of over 40 students with hired tutors

Timeline

Tutor

Self Employed Services
02.2004 - 01.2020

Senior IT Consultant

Ministry Of Communication & Information Technology
08.2000 - 01.2004

Advanced Diploma - Software Engineering

Ngee Ann Polytechnic
06.1992 - 06.1994

System Administrator

Ngee Ann Polytechnic
06.1988 - 08.2000

Diploma In Computer Studies - IT

Ngee Ann Polytechnic
06.1988 - 06.1990

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Thomas Joo Hong PhaySelf Employed