Thomas Ho Wee Hyan
Summary
Seasoned IT professional with 24+ years of expertise in cloud computing (Azure, AWS), infrastructure management, and cross-functional project leadership. Proven ability to optimize systems, streamline operations, and deliver solutions for multinational clients and SMEs.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Application Analyst (Contract)
MavenTree Technology Pte Ltd
07.2023 - Current
- Assigned to Ministry of Defence Singapore, MINDEF /SAF Commercial Cloud (MCC), OM Office. | Assistant Manager (MAC) MINDEF Authorize Contractor
- Co-secretariat: Co-orchestrated weekly and monthly meetings, recorded minutes, documented action items, and streamlined compliance processes for MINDEF Commercial Cloud (MCC), ensuring compliance with audit requirements.
- Coordinated UAT and onsite testing, reviewed BRD and test specifications, and ensured compliance.
- Cloud Operations: Managed billing cycles and competency tracking, reducing discrepancies and maintain smooth payment.
- Reviewed operating environment reports and supported ad-hoc assignments.
Application Analyst (Contract)
Avensys Consulting Pte Ltd
05.2021 - 06.2023
- Assigned to NCS Group | Cloud Engineer
- Day 2 Operations: Supported GCC (Government on Commercial Cloud) instances on Azure/AWS, ensured service request deployment and smooth operation.
- Maintained 99.9% uptime for 50+ GCC government cloud instances through proactive monitoring and incident resolution.
- Supported cloud migration, infrastructure upgrades, and system integrations.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Used metrics to monitor application and infrastructure performance.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
IT Executive
Heinemann Asia Pacific Pte Ltd
05.2019 - 09.2020
- Global ITSM Support: Delivered L2 support for users across 4 countries (Singapore, Malaysia, Hong Kong, Australia), resolving 90% of tickets within SLA.
- Managed IT procurement, Capex, and POS systems for Malaysia KLIA airport retail operations.
- Infrastructure Leadership: Upgraded POS systems for KLIA retail operations ensuring successful system migration.
- Migrated 200+ users to VPN and upgraded OS across multiple regions.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Facilitated smooth system migrations without disrupting operations or compromising data integrity during organizational changes or expansions.
- Polled department heads to assess current and projected IT needs.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Collaborated with cross-functional teams to deliver integrated technology solutions that met diverse business needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
Senior IT Engineer
Republic of Singapore Yacht Club
12.2016 - 05.2019
- Managed IT infrastructure, including Ruckus Wireless, WatchGuard Firewall, and PABX systems.
- Migrated MS Server 2008 to 2012 AD, implemented SMS backup, and upgraded CCTV systems.
- Supported club management systems (CMS), Micro POS, and Sage EasyPay.
- Implemented and Deployed SMS backup and Hyper-V migration for Sage servers, slashing data recovery time by 40% and eliminating single points of failure.
- Upgraded CCTV systems and implemented PDPA-compliant visitor management systems enhancing on-prime security protection and comply with data protection policy.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Senior IT Engineer (Contract)
Trafford Consulting Pte Ltd
07.2015 - 12.2016
- Provided IT support for SMEs, including network setup, server migrations, and POS troubleshooting.
- Supported clients like Burger King, private schools, and offshore marine offices to ensure smooth operation.
- Performed preventive maintenance on network system, maintaining average uptime.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
- Provided technical support in both on-site and telephone consultations.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Executed troubleshooting and server support in both in-person and remote situations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
IT Specialist
Branded Lifestyle Enterprises Pte Ltd (Li & Fung Group)
05.2014 - 06.2015
- Managed Provide onsite helpdesk support.
- AD (Win 2003/ 2007) Account Management, Access right, File Sharing.
- Supported Hang Ten retail outlets and maintained Microsoft AX systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided exceptional customer service by promptly addressing problems reported by end-users.
Assist IT Support Manager
Muddy Murphy Holding Pte Ltd
01.2013 - 05.2014
- Oversaw IT operations for multiple outlets, including POS systems, CCTV, and network infrastructure ensuring smooth operation.
- Managed IT Capex, asset tracking, supporting account department with the IT administration.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored employee and customer interactions to assess quality of service.
- Created, prepared, and delivered reports to various departments.
- Managed daily operations to ensure smooth functioning of the support department.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
Onsite IT Support Engineer
Trafford Consulting Pte Ltd
01.2007 - 12.2012
- Assigned to Certis Cisco Aviation Security | IT Support Officer
- Provide onsite helpdesk support.
- AD (Win 2003/ 2007) Account Management, Access right, File Sharing.
- Backup system administrative.
Education
NICF Diploma - Infocomm Technology (Support)
Lithan Academy Pte Ltd
Singapore 11.2020 - 05.2021
Skills
- AWS
- Azure
- GCC
- MS AD
Certification
ICDL Advanced Excel (Data Analytics), 2024
Accomplishments
- Government Cloud (GCC) Optimization
- Achieved 99.9% uptime for 50+ Azure/AWS instances at MINDEF MCC through automated monitoring.
- Reduced billing discrepancies by 20% via streamlined tracking workflows.
- Large-Scale System Modernization
- Migrated 200+ users to VPN and upgraded OS across APAC regions (Heinemann).
- Cut data recovery time by 40% via Hyper-V/SMS backup solutions (Yacht Club).
- Compliance & Security, Implemented PDPA-compliant visitor management and CCTV systems (Yacht Club).
Personal Information
Nationality: Singaporean
Coursework
- Effective Minute Writing Skills, KC Academy, 2023
- Advance Azure/Cloud Training, Avensys Consulting, 2021
- Azure Cloud Computing Training, Avensys Consulting, 2021
Timeline
Application Analyst (Contract)
MavenTree Technology Pte Ltd
07.2023 - Current
Application Analyst (Contract)
Avensys Consulting Pte Ltd
05.2021 - 06.2023
NICF Diploma - Infocomm Technology (Support)
Lithan Academy Pte Ltd
11.2020 - 05.2021
IT Executive
Heinemann Asia Pacific Pte Ltd
05.2019 - 09.2020
Senior IT Engineer
Republic of Singapore Yacht Club
12.2016 - 05.2019
Senior IT Engineer (Contract)
Trafford Consulting Pte Ltd
07.2015 - 12.2016
IT Specialist
Branded Lifestyle Enterprises Pte Ltd (Li & Fung Group)
05.2014 - 06.2015
Assist IT Support Manager
Muddy Murphy Holding Pte Ltd
01.2013 - 05.2014
Onsite IT Support Engineer
Trafford Consulting Pte Ltd
01.2007 - 12.2012
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