Thomas George Gomes
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Approach tasks with a positive attitude, always striving to exceed expectations. Eager to take on additional responsibilities to contribute to the team's success and achieve collective goals.
Overview
36
36
years of professional experience
Work History
Officer (Cleaning Auditor)
C&W Services
08.2018 - 06.2023
- Leveraged extensive operational knowledge in the hygiene and cleaning industry to enhance service excellence and customer satisfaction, fostering strong leadership and team management skills that drive organizational success
- Conducted hygiene and cleanliness audits in MOE schools within the South zone, identifying improvement areas and implementing corrective actions, resulting in enhanced cleaning standards and proactive issue resolution
- Executed cleaning processes and ensured proper chemical usage in compliance with MOE’s standards across 10 schools, reporting non-compliance findings to Operation Managers and maintaining a zero-tolerance approach to workplace safety
- Eager to contribute expertise in the next professional opportunity, aiming to enhance organizational success and knowledge sharing
Senior Housekeeping Executive
Singapore Swimming Club
01.2018 - 03.2018
- I was previously employed as a Senior Executive, Housekeeping with Singapore Swimming Club
- As department head, I oversee the entire operations with 3 Executives to ensure the constant hygiene & cleanliness is kept to the club’s reputation
- Aside from up-keeping hygiene and cleanliness in this prestigious private club, I conduct service recovery from time to time with member’s massive feedback
- Weekly events and set ups are frequent in the club
- Before and after cleaning is without fail
- Identifying, reporting and follow up of defect rectifications are part of our team’s effort
- Not only to having a meticulous keen eye for detail, I am also responsible for our cleaning, Landscape, Pest Control & linen term contractors to expedite their daily ongoing responsibilities to ensuring that key performance indicators are kept in accordance with the clubs requirements
- I observe my junior’s weaknesses and groom them from time to time
- Workplace safety and potential risk hazards are a crucial practice and with zero tolerance
- However, I am certainly looking forward to a new employer and I do certainly hope that, with my knowledge and skills, I could and can provide to enhance your environment with the said qualities and therefore looking ahead to further elaborate should I be short listed
- (I left as I was unable to accommodate the workplace lifestyle)
Housekeeping Supervisor
Merit Medical Singapore Pte Ltd
01.2017 - 12.2017
- Led the establishment of an in-house Janitorial Department at Merit Medical Singapore, overseeing the procurement of essential cleaning equipment and tools, resulting in improved operational efficiency and cleanliness standards
- Managed recruitment and onboarding of in-house Cleaning Support Staff, implemented training processes, ensured hygiene standards, and monitored monthly cleaning material expenses, contributing to improved operational efficiency
Housekeeping Supervisor
German European School Singapore
09.2015 - 08.2016
- I was previously employed by German European School Singapore in September 2015 and had resigned in August 2016 to care for my only eldest brother who is in his terminal days to stage 4 Cancer
- My brother had recently passed on the 17 October 2016
- During my tenure in German European School, I manage the entire school’s hygiene and cleanliness as well as to monitor cost consumption of toiletries
- Besides hygiene and cleanliness, identifying, reporting and follow up of rectifications of defected areas are also part of my responsibilities
Housekeeper
Chinese Swimming Club
01.2011 - 01.2014
- My main responsibilities are to ensure and upkeep the highest possible operational standard of cleanliness and hygiene in this private Sports Clubhouse
- Our clubhouse consists of an F&B caf´e outlet, a live music pub cum restaurant, 4 Tennis Courts, 2 Squash Courts, 2 Basketball Courts, a Table Tennis Hall, Flexi Gym, 8 Badminton Courts, Water Polo pool, 2 Competition pools, Jacuzzis, Beginners pool and a Fun pool for children
- I too, managed the Towel Counter as well as 6 locker attendants
- I manage the Facility team which is responsible for all events set up
- Not only to having a meticulous keen eye for details, but I am also responsible for our term cleaning contractors, Pest and Landscape vendors to expedite their daily responsibilities and to work in accordance with our Club’s workplace safety rules
- (Resigned due to a major reshuffle of clubs committee members)
Facility Executive
UMC ServiceMaster Pte Ltd
01.2004 - 01.2011
- Maintained high standards of cleanliness and hygiene at Mount Alvernia Hospital for 7 years, ensuring effective housekeeping operations and training staff on workplace safety, resulting in improved service excellence and a safer environment
Senior Supervisor
Liang Court and OCBC Holdings
01.1999 - 01.2003
- Oversaw daily deployment of 26 chambermaids at Compass Regency, ensuring exceptional service standards for guest rooms and common areas, while managing housekeeping operations at multiple properties, including Singapore Changi Airport Terminal 1
Housekeeping Executive
Cathay Organization
01.1997 - 01.1998
- Managed housekeeping contractors for Cathay Cineleisure, ensuring top standards of cleanliness, hygiene, landscaping, and pest control; coordinated defect resolution, public relations, and inspections, leading to improved operational efficiency and customer satisfaction
Cleaning Supervisor
Tong Eng Brothers Pte Ltd
01.1995 - 01.1997
- Oversaw hygiene and cleanliness management for Serangoon Plaza, Eminent Plaza, Trendale Towers, and Tong Eng Building, ensuring contractors met cleanliness standards and enhancing overall property maintenance
Supervisor
Legend Cleaning and Maintenance
01.1991 - 01.1995
- Promoted from Supervisor to Operations Supervisor, overseeing hygiene and cleanliness at Hard Rock Cafe, Alkaff Mansion, Concord Hotel, and Pine Tree Club, ensuring high standards in dining and public areas, while managing schedules, administrative tasks, and chemical supply budgeting
Housekeeping Supervisor
Da Itchi Hotel
01.1989 - 01.1991
- Executed thorough cleaning and maintenance of hotel rooms and event spaces, ensuring readiness for guest check-ins and post-event cleanliness, thereby enhancing guest satisfaction and operational efficiency
Assistant Supervisor
Integrated Property Management
01.1987 - 01.1989
- Promoted from Foreman to Assistant Supervisor at IPM, a subsidiary of Bonvest Investments, overseeing the strip and waxing of vinyl flooring, burnishing of conductive floors, shampooing carpets, and high-pressure washing of parking and bin areas, enhancing overall cleanliness and safety
Education
No Degree -
Service Quality Centre
Singapore01-2011
No Degree - Industry Module Trainer Certificate
Institute of Technical Education
Singapore04-2010
No Degree - Stone & Marble Maintenance Certificate (Klenco)
UMC ServiceMaster Pte Ltd
Singapore03-2009
No Degree - Leadership Development Programme Certificate
UMC ServiceMaster Pte Ltd
Singapore09-2005
Skills
- Work coordination
- Report preparation
- Cultural awareness
- Attention to detail
- Organizational skills
- Problem-solving
- Time management
- Active listening
- Conflict resolution
- Process improvement
- Teamwork
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Officer (Cleaning Auditor)
C&W Services
08.2018 - 06.2023
Senior Housekeeping Executive
Singapore Swimming Club
01.2018 - 03.2018
Housekeeping Supervisor
Merit Medical Singapore Pte Ltd
01.2017 - 12.2017
Housekeeping Supervisor
German European School Singapore
09.2015 - 08.2016
Housekeeper
Chinese Swimming Club
01.2011 - 01.2014
Facility Executive
UMC ServiceMaster Pte Ltd
01.2004 - 01.2011
Senior Supervisor
Liang Court and OCBC Holdings
01.1999 - 01.2003
Housekeeping Executive
Cathay Organization
01.1997 - 01.1998
Cleaning Supervisor
Tong Eng Brothers Pte Ltd
01.1995 - 01.1997
Supervisor
Legend Cleaning and Maintenance
01.1991 - 01.1995
Housekeeping Supervisor
Da Itchi Hotel
01.1989 - 01.1991
Assistant Supervisor
Integrated Property Management
01.1987 - 01.1989
No Degree -
Service Quality Centre
No Degree - Industry Module Trainer Certificate
Institute of Technical Education
No Degree - Stone & Marble Maintenance Certificate (Klenco)
UMC ServiceMaster Pte Ltd
No Degree - Leadership Development Programme Certificate
UMC ServiceMaster Pte Ltd
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