CODESYS
THO CHIN CHEH
Field Service Engineer
Singapore
Summary
Dedicated and detail-oriented Field Service Engineer with over 7 years of experience in installing, maintaining, and repairing complex mechanical and electrical systems. Have a proven track record of delivering exceptional customer service and technical support, ensuring that equipment performs optimally and reliably. Skilled at troubleshooting, diagnosing, and resolving issues efficiently, always prioritizing safety and compliance with industry standards. Excellent communication skills and can work independently or as part of a team. Committed to continuous improvement and staying current with technological advancements to provide innovative solutions.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Field Service Engineer
Thermo Fisher Scientific
06.2021 - Current
- Perform on-site installation, validation, and commissioning of general lab equipment, cold storage, incubator, centrifuge, etc.
- Perform on-site service, preventive maintenance, and repairs.
- Provide on-site customer training.
- Resolve service issues promptly and accurately by managing process of addressing customer concerns and warranty claims.
- Collaborate with multi-functional work teams such as field applications, customer support/services, product management, manufacturing, and marketing/sales.
- Create and maintain service information in company database.
- Timely and professionally handled field service calls and issues arising from field service visits.
- Complete and submit all required paperwork on time.
- Perform miscellaneous other duties commensurate with capabilities of Field Service Engineer.
- Proactively attend internal and overseas training to stay updated to support team.
- Guide and mentor new engineers to achieve team growth.
Service Engineer
Waldner Pte Ltd
01.2020 - 05.2021
- Commissioning and maintenance of ventilation control, fume hood and laboratory furniture according to Air Containment Specification EN 14175 & ANSI/ASHRAE 110
- Check mechanical and electrical components of laboratory equipment and take care of repairs.
- Consult and advise customers on redesigning, retrofitting, updates, and upgrades reliably.
- In event of malfunction, to diagnose and resolve complex technical issues.
- Perform miscellaneous other duties commensurate with capabilities of Service Engineer.
Field Service Technician
Rotec Singapore Pte Ltd
09.2017 - 12.2019
- Perform installation, commissioning, on-site training, and servicing of balancing machines.
- Respond to customer inquiries via service hotline calls or emails, and attend to troubleshooting at customer sites when required.
- Recommend modifications or upgrades for obsolete parts and replacement of wear and tear parts.
- In-depth knowledge of electronic systems and mechanical components and to diagnose and resolve complex technical issues.
- Perform maintenance and calibration tests on customer balancing machines according to ISO 21940, SAE ARP 4050, and SAE ARP 5323 standards.
Production Technician Engineering
Sivantos Pte. Ltd
02.2017 - 08.2017
- Perform diagnose on failure or rejected hearing aid (HA) from production line and root cause analysis.
- Involving in training operator on work instruction (WI) changes.
- Support on setup new production line equipment.
- Troubleshoot failure equipment and ensure they are functioning properly at all times.
- Guide and mentor production operator.
Maintenance Technician
Western Digital Media, S
12.2012 - 09.2016
- Perform manufacturing line maintenance work in according to SOP
- Perform daily routine work such as check gas, daily alignment check, daily check machine condition (target lifetime, Cryopump lifetime, daily alignment check)
- Maintain good housekeeping (5S) at work place.
- Carried out machine troubleshooting while machine breakdown.
- Carried out machine maintenance as team according to schedule
- Involve in equipment improvement with engineer & vendor for installation and modification machine.
- Guide and mentor new technician to achieve team growth.
Education
Bachelor of Electrical Engineering - Electrical Engineering
University Technology Malaysia
Malaysia 07.2019 - 06.2026
Diploma in Electrical Control Engineering - Electrical/Electronic
Polytechnic Johor Bahru
Malaysia 12.2009 - 01.2011
Certificate in Electrical/Electronic Engineering -
Polytechnic Kota Bharu
Malaysia 07.2007 - 07.2009
Skills
- Electronics and Mechanical Proficiency
- Troubleshooting and Problem-Solving
- Customer Service
- Team Collaboration
- Continuous Learning
- Adaptability
Basic knowledge of CODESYS, MATLAB, and SCADA systems
Software
MATLAB
Certification
Pressure Reactor & Calorimeter System Sales & Service Training
hobbies
I have been passionate about badminton for many years. In secondary school, I played for my school team and won the men's doubles championship in the district tournament, which allowed me to represent the district at the state level. During my time at polytechnic, I represented my institution in the Malaysia Polytechnic Sports Carnival in men's doubles. I continue to play badminton as a form of exercise during my working life, helping me stay fit and improve my skills.
Timeline
Pressure Reactor & Calorimeter System Sales & Service Training
09-2024
Field Service Engineer
Thermo Fisher Scientific
06.2021 - Current
Service Engineer
Waldner Pte Ltd
01.2020 - 05.2021
Bachelor of Electrical Engineering - Electrical Engineering
University Technology Malaysia
07.2019 - 06.2026
Field Service Technician
Rotec Singapore Pte Ltd
09.2017 - 12.2019
Production Technician Engineering
Sivantos Pte. Ltd
02.2017 - 08.2017
Maintenance Technician
Western Digital Media, S
12.2012 - 09.2016
Diploma in Electrical Control Engineering - Electrical/Electronic
Polytechnic Johor Bahru
12.2009 - 01.2011
Certificate in Electrical/Electronic Engineering -
Polytechnic Kota Bharu
07.2007 - 07.2009
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