Kok Meng Thng
Summary
A dynamic Assistant Restaurant Manager with a proven track record at TWG Tea Pet Ltd, I excel in shift management and fostering staff development. Achievements include significantly enhancing customer satisfaction and ensuring strict food safety compliance. Skilled in financial oversight and adept at resolving patron issues efficiently, my focus is on driving operational excellence and team performance.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
TWG Tea Pet Ltd
11.2017 - 11.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
N Level - N Level
Shuqun Secondary School
Singapore 01.2003
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
Timeline
Assistant Restaurant Manager
TWG Tea Pet Ltd
11.2017 - 11.2024
N Level - N Level
Shuqun Secondary School
Similar Profiles
Leung ChunkitLeung Chunkit
F And B Sales Associate at TWG TEAF And B Sales Associate at TWG TEA
Ma. Concepcion LatayanMa. Concepcion Latayan
HR and Administration Specialist at TWG Tea Trading LLCHR and Administration Specialist at TWG Tea Trading LLC
Mine SeverMine Sever
Senior Sales Executive at TWG TEA GCCSenior Sales Executive at TWG TEA GCC