Thiruselvan Sangar
Sungai Pelek
Summary
Experienced and results-driven professional with nine years of hands-on expertise in the dynamic realms of Supply Chain and Logistics. Equipped with a robust skill set spanning across logistics and supply chain management, sales, procurement, and demand and supply planning, I bring a proven track record of optimizing operational efficiency, driving cost savings, and enhancing overall supply chain performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
AVIATION SOLUTIONS GSA PTE LTD
06.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates and loyalty.
- Streamlined service processes, enhancing efficiency and reducing response times.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Logistics Coordinator
DSV AIR & SEA SINGAPORE PTE. LTD
11.2022 - 12.2024
- Coordinate logistics activities for DSV Air & Sea Singapore Pte. Ltd., including the planning, scheduling, and execution of transportation services for air and sea shipments.
- Liaise with customers, carriers, and other stakeholders to arrange freight transportation, negotiate rates, and ensure compliance with regulatory requirements and company standards.
Air Import Customer Care Specialist
KINTETSU WORLD EXPRESS PTE LTD
01.2022 - 10.2022
- Serve as the primary point of contact for air import customers, providing exceptional customer service and support throughout the import process, from booking to delivery.
- Coordinate import shipments, including booking with airlines, arranging transportation, and managing customs clearance, to ensure timely and efficient delivery of goods to customers' designated locations.
Logistics Coordinator
KUEHNE + NAGEL SDN BHD
03.2021 - 01.2022
- Managed DYSON account, significantly contributing to team profitability by efficiently placing bookings with liners/carriers based on contract manufacturers' orders.
- Generated KN Booking Confirmations using the CIEL system to facilitate MT pickups by shippers.
Supply Chain Optimizer
WURTH LOGISTICS ASIA-PACIFIC SDN. BHD
10.2019 - 03.2021
- Coordinated transportation arrangements via sea, air, truck, rail, and Courier Express Parcel (CEP) services to ensure timely delivery of goods.
- Managed Singapore's inbound and outbound business operations, with additional responsibility for handling part of Germany shipments and serving as a backup for Europe and CHUR accounts.
Export Executive Planner & Import Executive, Ocean Freight
DHL GLOBAL FORWARDING (MY)
03.2017 - 09.2019
- Implemented strategic planning to consolidate outgoing shipments from multiple locations across Malaysia, including Johor, Melaka, Selangor, and Penang, for consolidation at Port Klang.
- Organized and arranged shipments to various destinations such as Bremen, New York, Manila, Singapore, Genoa, and Ho Chi Minh City, optimizing logistics efficiency and reducing costs.
Export Operation Assistant
KINTETSU WORLD EXPRESS SINGAPORE
06.2015 - 09.2016
- Responsible for accurate and timely data entry of basic logistic information, including direct client reports and preparation of Airway Bills and manifests for distribution to customers and airline companies, ensuring smooth and efficient export operations.
- Managed multiple trade lanes and served as the key account manager for HP computer parts shipments to Taiwan, as well as overseeing exports to Singapore, optimizing logistics processes and ensuring timely delivery of goods.
Education
Bachelor of Business (BBUS) - Major in International Business, Human Resources Management
University of Herefordshire (UH)
11.2015
Diploma - Business Administration
INTI INTERNATIONAL UNIVERSITY
12.2012
Skills
- Cargo Wise
- KPI-driven Performance
- Problem-solving and Crisis Management
- Customer Service Excellence
- Key Account Management
- Rapid Learning and Adaptability
- Cross-Functional Collaboration
- Logistics coordination
Certification
- Certified International Freightforwarder, DHL GLOBAL FORWARDING
- January 2018 — December 2018
Languages
English
Malay
Tamil
References
Sia Shie Ning from DSV Air & Sea Singapore Pte. Ltd.
ShieNing.Sia@sg.dsv.com | +65 9754 7860
Timeline
Customer Service Officer
AVIATION SOLUTIONS GSA PTE LTD
06.2025 - Current
Logistics Coordinator
DSV AIR & SEA SINGAPORE PTE. LTD
11.2022 - 12.2024
Air Import Customer Care Specialist
KINTETSU WORLD EXPRESS PTE LTD
01.2022 - 10.2022
Logistics Coordinator
KUEHNE + NAGEL SDN BHD
03.2021 - 01.2022
Supply Chain Optimizer
WURTH LOGISTICS ASIA-PACIFIC SDN. BHD
10.2019 - 03.2021
Export Executive Planner & Import Executive, Ocean Freight
DHL GLOBAL FORWARDING (MY)
03.2017 - 09.2019
Export Operation Assistant
KINTETSU WORLD EXPRESS SINGAPORE
06.2015 - 09.2016
Diploma - Business Administration
INTI INTERNATIONAL UNIVERSITY
Bachelor of Business (BBUS) - Major in International Business, Human Resources Management
University of Herefordshire (UH)
Similar Profiles
KATHREEN JANAIROKATHREEN JANAIRO
RESERVATIONS AND OPERATIONS SUPPORT at AVIATION SOLUTIONS GSA PHILIPPINES INC.RESERVATIONS AND OPERATIONS SUPPORT at AVIATION SOLUTIONS GSA PHILIPPINES INC.
RAVI SHANKARRAVI SHANKAR
Sales Officer at Aviation Travels GSA Delta AirlinesSales Officer at Aviation Travels GSA Delta Airlines
Saravanan S/o Taigrajan TaigrajanSaravanan S/o Taigrajan Taigrajan
Air Operations Specialist at AVS GSA BY ECS GROUP PTE LTDAir Operations Specialist at AVS GSA BY ECS GROUP PTE LTD
Sakthi ManickamSakthi Manickam
Guest Service Officer at INTERCONTINENTAL HOTELGuest Service Officer at INTERCONTINENTAL HOTEL
Mohd Khairul RamliMohd Khairul Ramli
Sr Customer Service Executive at DSG (M) Sdn BhdSr Customer Service Executive at DSG (M) Sdn Bhd