Thirumurugan Kanaeson

• Preparations of import/export documents.

• Work closely with internal operations to meet customer’s requirements.

• Label cargo and arrange delivery/collection.

• Planning and reserving of cargo loading with airlines.

• Other ad-hoc duties as assigned.

• Work with internal and external teams to ensure accurate shipping information, delivery schedule, collaborating with other departments
• Manage pricing of account receivable and payable details transaction with LSP
• Having arrangement internal and external team of documents storage
• Supportive and productive working relationship with vendors and other departments
• Work with and monitor the efforts of partners in the supply chain to ensure smooth operations requirement
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• The candidate is responsible for the day-to-day customer service role dealing with customers, vendors and other BDP personnel located in offices/branches worldwide.
• The candidate is also required to perform administrative and documentation functions.
• Continuously improve on the existing business process and work closely with the immediate superior to ensure long-term success of the Company.
• Coordination with vendors and customers on shipment progress and delivery. Preparation of shipping documents e.g., bill of lading, COO, Arrival Notice, Pre- alert, invoice etc
• Generated documentation and information required for customer shipments.

• Responding to inquiries from family members and stakeholders of missing passengers
• Providing compassionate support and assistance to family members during the search and investigation process
• Managing communication channels and providing regular updates to family members and stakeholders
• Collaborating with cross-functional teams, such as investigators and search teams, to gather information and provide updates to family members and stakeholders
• Managing and organizing information related to the investigation and search efforts
• Coordinating with other agencies, such as government organizations and airlines, to ensure a cohesive response to the missing plane
• Developing and implementing customer care strategies to improve communication and support for family members and stakeholders
• Providing emotional support and resources to family members and stakeholders to help them cope with the uncertainty of the situation
• Ensuring compliance with confidentiality and privacy policies related to sensitive information
• Managing and documenting customer interactions and feedback for analysis and improvement purposes