Summary
Overview
Work History
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Thirukkumaran Muthusamy

Singapore

Summary

An accomplished and dynamic Restaurant Manager with a wealth of experience specializing in restaurant operations, team leadership, and customer experience management. With a robust background in formulating and executing revenue enhancement strategies, I have consistently demonstrated success in driving profitability, refining service protocols, and providing outstanding customer satisfaction. My adaptive leadership style and commitment to excellence have continually improved operational efficiency and elevated guest experiences across various food service establishments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Hospitality Manager

Jigger & Pony Group
12.2022 - Current
  • Spearheaded initiatives that resulted in enhanced restaurant turnover and profitability through proficient cost management strategies, ensuring the establishment maintains a competitive edge.
  • Successfully facilitated numerous premium event bookings by negotiating favorable event packages, significantly boosting revenue generation through strategic promotions.
  • Instructed, guided, and mentored personnel, enhancing service excellence and overall guest contentment through comprehensive training programs that fostered a culture of hospitality.
  • Oversaw guest feedback and digital reputation management, effectively addressing and resolving adverse reviews to improve customer satisfaction.
  • Directed daily operations with keen oversight, guaranteeing strict adherence to established standard operating procedures and ensuring seamless service delivery.
  • $4,200

Shift Manager

The French Fold (Merci Marcel)
09.2020 - 12.2022
  • Optimized daily revenue streams through strategic upselling initiatives and dedicated staff training, resulting in increased average ticket values.
  • Executed effective guest seating arrangements and managed reservation oversight, ensuring efficient service flow during peak hours.
  • Ensured adherences to front-of-house standard operating procedures while supervising team performance to maintain high levels of operational efficiency.
  • Regularly monitored and enforced compliance with COVID-19 safety protocols for both personnel and patrons, prioritizing health and safety.
  • Facilitated daily staff briefings, establishing clear and achievable sales objectives, fostering an environment of accountability and team motivation.
  • $4,000

Assistant Operations Manager

Bakalaki Greek Taverna
09.2018 - 04.2020
  • Orchestrated the scheduling, payroll administration, and proactive personnel management that improved staff retention and morale.
  • Provided supervision and guidance to front-of-house staff, ensuring operational efficiency and service excellence during busy service periods.
  • Managed the coordination of private events, creating bespoke experiences that enhanced guest relations and increased repeat patronage.
  • Administered restaurant sanitation, setup, and operational management, ensuring compliance with health regulations and maintaining high cleanliness standards.
  • $3,200

Managing Partner

Evening Paradise
07.2012 - 04.2018
  • Co-directed the operations of a thriving Western fusion culinary establishment in Johor Bahru, focusing on both front and back-of-house operations.
  • Developed innovative menu offerings, maximizing cost efficiencies while maintaining high standards of quality and presentation.
  • Spearheaded customer service initiatives that fostered guest loyalty and established positive brand recognition.

Restaurant Manager

Lerk Thai Restaurant Pte Ltd
02.2008 - 05.2012
  • Led staff development initiatives aimed at upholding superior QSC (Quality, Service, Cleanliness) standards, fostering a culture of excellence.
  • Supervised daily restaurant operations, ensuring the seamless execution of shifts and adherence to service protocols.
  • Conducted financial assessments for new culinary and beverage propositions, ensuring profitability and viability.
  • $2,800

Assistant Dining Manager

1 Twenty Six
12.2006 - 02.2008
  • Instructed service personnel in customer relations and food safety protocols, establishing a safe and welcoming dining environment.
  • Oversaw inventory management, coordinated external catering engagements, and initiated promotional campaigns to enhance visibility and attract guests.
  • $1,900

Food and Beverage Supervisor

Sembawang Country Club
01.2004 - 12.2006
  • Safeguarded profitability by optimizing productivity and effectively mitigating waste through diligent staff training and operational oversight.
  • Managed customer service operations and resolved service-related issues promptly to maintain high satisfaction levels.
  • $1,600

Senior Bar Captain

The British Club
09.1999 - 01.2004
  • Managed bar operations, maintained inventory oversight, and implemented effective beverage cost control measures.
  • Prepared cocktails, mocktails, and an extensive range of beverages tailored to customer preferences, enhancing the overall guest experience.
  • $1,400

Skills

  • Restaurant Operations Supervision: Proven expertise in overseeing restaurant management activities to ensure efficient and effective operations
  • Exemplary Customer Service: Strong focus on exceeding customer expectations and providing memorable dining experiences
  • Team Leadership & Development: Skilled in recruiting, training, and developing staff to build high-performing teams
  • Cost Management & Profit Optimization: Proficient in implementing cost control measures to maximize profitability while maintaining quality
  • Event Coordination & Revenue Generation: Well-versed in organizing events that drive business and enhance customer engagement
  • Crisis Resolution & Complaint Handling: Adept at addressing customer issues promptly and satisfactorily

Certification

  • SHATEC Certificate in Food and Beverage Selling Skills (2000-08)
  • NSRS National Skills Certificate in Western Style Food & Beverage Services (2002-01)

Accomplishments

  • Honored as Silver Award Winner at the Singapore Excellent Service Award 2003.

Languages

English
Advanced (C1)

Timeline

Hospitality Manager

Jigger & Pony Group
12.2022 - Current

Shift Manager

The French Fold (Merci Marcel)
09.2020 - 12.2022

Assistant Operations Manager

Bakalaki Greek Taverna
09.2018 - 04.2020

Managing Partner

Evening Paradise
07.2012 - 04.2018

Restaurant Manager

Lerk Thai Restaurant Pte Ltd
02.2008 - 05.2012

Assistant Dining Manager

1 Twenty Six
12.2006 - 02.2008

Food and Beverage Supervisor

Sembawang Country Club
01.2004 - 12.2006

Senior Bar Captain

The British Club
09.1999 - 01.2004

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Thirukkumaran Muthusamy