THIRI YADANAR SOE
Singapore
Summary
Results-driven professional with 5+ years of experience in e-commerce operations, sales coordination, and customer service management. Skilled in WooCommerce setup, product listing, inventory management, and payment integration. Experienced in Odoo ERP (3+ years), SAP, and SAP Business One for business process automation. Adept at SOP design, operational efficiency, and reporting analysis to optimize workflows. Strong background in team management, CRM, and customer experience enhancement.
Overview
9
9
years of professional experience
Work History
E-commerce Operations Executive
HCS Scientific & Chemical Pte Ltd
02.2025 - Current
- Managed and optimized product listings across e-commerce platforms (WooCommerce) to maximize visibility and sales.
- Conducted market research and competitor analysis to identify trends and opportunities for growth.
- Developed and implemented digital marketing strategies, including SEO, PPC, email campaigns, and social media promotions.
- Analyzed sales data, website traffic, and customer behavior using tools like Google Analytics to improve conversion rates and revenue.
- Coordinated with cross-functional teams including sales, marketing, and customer service to enhance the online shopping experience.
- Handled order processing, inventory management, and fulfillment coordination to ensure smooth operations.
- Managed relationships with third-party vendors, marketplaces, and payment gateways.
- Monitored and improved customer reviews and ratings to enhance brand reputation.
Sales Coordinator
HCS Scientific and Chemical Pte Ltd
08.2022 - 01.2025
- Take responsibility for sales activities, including sales queries, quotations, order processing, pricing, stock availability, purchase orders, and stock arrival through SAP Software
- Work with the sales team in generating quotes, proposals, and preparing sales presentations to customers and notifying delivery schedule details
- Raise purchase orders and coordinate with partners/suppliers on delivery schedules, samples request, shipment tracking and relevant documentation issuance
- Assist with stock receiving and item quantity confirmation when stock arrives
- Work closely with internal departments, such as system setup, logistics and finance to ensure smooth order processing and delivery to customers
- Handle customer inquiries, complaints and requests in a timely and professional manner and provide excellent customer service
- Coordinate with Finance team in outstanding payment follow up
- Ensure an efficient tracking system of all
- Developed and implemented a Standard Operating Procedure (SOP) for the Sales Coordinator role, optimizing workflow efficiency and ensuring standardized sales processes.
Assistant Operations Manager
Maynma Awba Group
06.2020 - 05.2022
- Set accurate sales strategy including target products, target customer groups and target sales period to achieve monthly and quarterly focus
- Assist in Odoo software installation, designing and application experiences for internal users, and act as a communicator between the project managers and outlet users
- Drive and monitor the sales by continuously reviewing sales, and ensure sales growth on sales target
- Monitor continuously the operational SOPs, evaluate and reform to improve the operational process
- Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, and initiate corrective actions
- Work with Operations Manager to determine values and mission, and plan for short and long-term goals
- Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions
- Contribute operations information and recommendations to strategic plans and reviews, implement production, productivity, quality, and customer-service standards
Digital Marketing Specialist
Digital Laboratory Myanmar Co.Ltd
03.2016 - 06.2020
- Report to Digital Marketing Manager and designated as the local contact for all media relations
- Organize multimedia marketing campaigns, designing, managing content across multiple communication platforms
- Manage eight websites and eight Facebook Pages and developed digital marketing and Facebook Advertising
- Achieve targets with KPI objectives and provided excellent customer service including learning about products (Mobile Apps, Website Design, SEO Service etc.)
- Revise Facebook marketing strategy, which grew Facebook followers from 1,500 to 10,000 in 4 months and increased overall engagement 40%
Operations and Admin Coordinator
Maynma Awba Group
11.2018 - 05.2020
- Facilitate communication between headquarter and regional retail outlets for operational matters such as documents, procurement of assets, maintenance, and exchanges
- Assist in Odoo software installation, designing and application experiences for internal users, and act as a communicator between the project managers and outlet users
- Develop and implement daily operations plans such as delivery routes, employee assignments and promotional strategies
- Organize, maintain, and update stocks and assets of the company, and generate monthly reports for CEO and Head of Operations
- Seek potential suppliers for procuring assets and doing comparison analysis for CEO and Head of Operations to make supplier choices
- Mediate contracts with outside providers to bolster customer service and reduce costs
- Evaluated upcoming program plans to forecast expected resource needs
- Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Education
Business Information Technology (Hons) -
University of Greenwich
01.2017
Level 5 Diploma in Computing (QCF) -
NCC Education
01.2016
Skills
- Microsoft Office/365 Suite
- G Suite
- ERP/SAP
- E-commerce management
- Customer service
- Digital marketing
- Order processing
- Standard operating procedures
- Operations management
- Warehouse management
- Marketing
Personal Information
E-commerce Operations Executive | Sales Coordination & SAP Specialist
Additional Information
Expected Salary - SGD 3,800
Languages
English
Intermediate (B1)
Timeline
E-commerce Operations Executive
HCS Scientific & Chemical Pte Ltd
02.2025 - Current
Sales Coordinator
HCS Scientific and Chemical Pte Ltd
08.2022 - 01.2025
Assistant Operations Manager
Maynma Awba Group
06.2020 - 05.2022
Operations and Admin Coordinator
Maynma Awba Group
11.2018 - 05.2020
Digital Marketing Specialist
Digital Laboratory Myanmar Co.Ltd
03.2016 - 06.2020
Level 5 Diploma in Computing (QCF) -
NCC Education
Business Information Technology (Hons) -
University of Greenwich
Similar Profiles
Nor Saadah Binti Md HusinNor Saadah Binti Md Husin
QA/QC EXECUTIVE at Reactivo Chemical & Reagent Pte LtdQA/QC EXECUTIVE at Reactivo Chemical & Reagent Pte Ltd
Vijaya SutarVijaya Sutar
Executive Assistant at Academy of Scientific and Innovative Research@ CSIR-National Chemical Laboratory PuneExecutive Assistant at Academy of Scientific and Innovative Research@ CSIR-National Chemical Laboratory Pune
JOY KUMAR PAULJOY KUMAR PAUL
Production Technician at Sumitomo Chemical Asia Pte LtdProduction Technician at Sumitomo Chemical Asia Pte Ltd