Outlet Manager
Royal T Group Pte Ltd
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Reduced shrinkage Number% by closely monitoring inventory and security procedures.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
